Lorraine Ortiz
Newburgh,NY
Summary
Well-qualified professional with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Talent Acquisition Recruiter
Orange County Transit
Walden, NY
06.2022 - Current
- Completed talent acquisition and management for 80+ internal and external placements.
- Followed up with notable applicants sourced via industry-specific pipelines, events and job fairs.
- Maintained filing system of current, prospective and future positions.
- Completed human resource operational requirements by scheduling and assigning employees.
- Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments.
- Evaluated strengths and weaknesses of candidates through effective screening processes.
- Operated and maintained applicant tracking and candidate management systems.
- Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
Combat Medic (68W)
U.S Army Reserves
Schenectady, NY
02.2021 - Current
- Assessed needs and conditions of assigned patients and gathered critical patient health information.
- Worked as crisis team member and clearly communicated with other health care members to best care for patients with diverse military wounds.
- Recognized and treated medical conditions with proven techniques, equipment and knowledge of medical and military protocols.
- Acted as team leader and took responsibility for scene and unit management to maximize integrated support of patients.
- Developed and deployed triage skills and delivered optimal emergency care in combat environments.
- Completed patient care reports and checklists of daily duties per established military practices, guidelines and regulations.
- Perfected careful handling, lifting and moving of patients from point of incident to stretcher, ambulance or helicopter.
- Administered first aid treatment or life support care to sick or injured persons in prehospital settings.
- Attended training classes to maintain certification licensure, keep abreast of new developments in field and maintain existing knowledge.
- Placed patients on backboards or stretchers to safely load into ambulance.
Army Reserve Administrator
411th Engineer Brigade
New Windsor, NY
02.2020 - 03.2022
- Maintained payroll and benefits for 200+ employees in various locations and diminished financial discrepancies through expert program management.
- Onboarded new employees with training and new hire documentation.
- Maximized performance by monitoring daily activities and mentoring team members.
- Maintained company compliance with local, state and federal laws, in addition to established organizational standards.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Collaborated with senior management and performed benefits analysis, corrective action planning and big-picture data capturing.
- Oversaw teams planning, implementing and realigning field and base operational strategies.
- Managed all aspects of administrative and personnel needs of ground supply operations.
- Handled administrative requirements, maintained records and submitted operational reports.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Improved all metrics from 40% to 80%
- Delivered feedback to Commander regarding Soldier performance and training needs.
- Directed collection, organization and application of field intelligence and combat data to enhance troop safety and operational success.
- Developed and updated spreadsheets and databases to track, analyze and report on all metrics, performance, discrepancies.
- Coordinated travel arrangements by booking airfare, hotel and ground transportation for all Soldiers.
- Handled administrative management, personnel issues and supply requirements for unit.
- Monitored unit training and training schedules.
- Directed staff and managed annual budget.
- Evaluated expenses and set appropriate budget levels.
Patient Service Representative
Ezras Choilim Health Center
Kiryas Joel, NY
11.2019 - 02.2020
- Assisted patients in filling out check-in and payment paperwork.
- Took copayments and compiled daily financial records.
- Used Dentrix to schedule appointments.
- Compiled and reviewed medical charts.
- Explained plans for treatment and payment options.
- Followed document protocols to safeguard confidentiality of patient records.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Organized patient records and database to facilitate information storage and retrieval.
- Balanced deposits and credit card payments each day.
- Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information and maintaining records.
Lead Cashier
Calvin Klein
Central Valley, NY
09.2017 - 07.2019
- Processed payments effectively and accurately handled cash, credit, debit and personal check transactions.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Assisted customers by answering questions and fulfilling requests.
- Educated employees on register use, merchandising and customer service.
- Checked merchandise multiple times during each shift and restocked products when stock ran low.
- Helped customers complete purchases, locate items and join reward programs.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Oversaw group of 12 cashiers and service staff, supervising performance, correcting problems and boosting efficiency to optimize team operations and dynamics.
- Built effective training and coaching strategies to optimize team performance.
- Resolved escalated customer disputes with special actions such as discounts.
Administrative Assistant
Cafe Spice
New Windsor, NY
08.2015 - 07.2016
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Processed invoices and expenses using QuickBooks to facilitate on-time payment.
- Supported room reservations, agenda preparation and calendar maintenance for programs, meetings and events.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Organized new employee orientation schedules for new hires.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Created and completed personnel action forms for hires, terminations, title changes and terminations.
- Scanned and maintained confidential employee information and records.
- Reviewed and maintained employee punches to verify correct pay each pay period.
- Briefed new hires on essential job information, such as company policies, employment benefits and job duties.
Sales Associate
Children's Polo Ralph Lauren
Central Valley, NY
07.2013 - 01.2014
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Tracked stock using company inventory management software.
- Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
- Operated POS terminals and cash drawer balancing.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Readied items for sales floor stocking by affixing tags and preparing shelf labels.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
Education
Associate of Science - Nursing
SUNY Orange
Middletown08.2024
Skills
- Experienced using ADP, Dentrix, RADARS, iPERMS, EMilpo, MilConnect, Adobe, Microsoft Office, RCMS
- Time Management
- Team Building
- Leadership
- Critical Thinking
- Dispatching
- Customer Service
- Payroll
Certification
- First Aid/CPR Certified
Languages
Spanish
Native or Bilingual
Portuguese
Limited Working
Timeline
Talent Acquisition Recruiter
Orange County Transit
06.2022 - Current
Combat Medic (68W)
U.S Army Reserves
02.2021 - Current
Army Reserve Administrator
411th Engineer Brigade
02.2020 - 03.2022
Patient Service Representative
Ezras Choilim Health Center
11.2019 - 02.2020
Lead Cashier
Calvin Klein
09.2017 - 07.2019
Administrative Assistant
Cafe Spice
08.2015 - 07.2016
Sales Associate
Children's Polo Ralph Lauren
07.2013 - 01.2014
Associate of Science - Nursing
SUNY Orange