Lorraine Ortiz
Hartford,CT
Summary
Reliable Medical Support professional with 20 + years of experience in medical environment. Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills .
Overview
17
17
years of professional experience
1
1
Certification
Work History
Medical Assistant
CTGI Alliance
Bloomfield, CT
02.2024 - Current
- Supported patient care by performing vital sign assessments and updating electronic health records.
- Assisted physicians with examinations and procedures, ensuring patient comfort and safety.
- Coordinated patient appointments, optimizing scheduling efficiency to reduce wait times.
- Educated patients on treatment plans and medication instructions to enhance understanding and compliance.
- Managed inventory of medical supplies, ensuring availability for seamless operations in the clinic.
- Streamlined patient intake processes, improving workflow efficiency and reducing administrative burdens.
- Trained new staff on office protocols and clinical best practices to maintain high-quality care standards.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Facilitated patient education on treatment plans and medications, improving understanding and compliance.
- Increased efficiency in office by implementing digital filing system for patient records.
- Improved clinical workflow with introduction of electronic health records system.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Collected and documented patient medical information such as blood pressure and weight.
Medical Assistant
Premier Health
Rocky Hill, CT
05.2022 - 02.2024
- Assist with rooming patients
- Assist with helping provider with botox injection
- Prior authorization for procedures and scheduling p.t's for minor surgical procedures
- Medical records, referrals, faxes, Scanning
- Checking in and out patients
- Online insurance authorizations
- Covered for our multiple sclerosis Dept as well
Medical Assistant/PSR
Root Center for Advanced Recovery (a trade name of the Hartford Dispensary)
Hartford, CT
05.2021 - 05.2022
- Intake, phlebotomy, answering phones, ordering supplies, documenting lab log, EKG’s as needed.
- Keeping a consistent flow with patients and keeping them calm.
Medical Assistant/Surgical Scheduler
Trinity Health Of New England
Hartford, CT
11.2020 - 04.2021
- Assist with rooming patients
- Assist with helping provider with botox injection
- Prior authorization for procedures and scheduling p.t's for minor surgical procedures
- Medical records, referrals, faxes, Scanning
- Checking in and out patients
- Online insurance authorizations
Medical Assistant
Hartford Orthopedic Surgeons
Manchester, CT
11.2019 - 10.2020
- Triage patients, order X-rays, setup u/s machine for guided injections, prior auths, referrals, faxing, answering phones, stocking rooms.
Medical Asst /Site coordinator
Collins Medical
Avon, CT
11.2018 - 05.2019
- The most common job duties I had as Site Coordinator are clerical tasks like answering phones and processing paperwork, including discharge, transfer, and admittance forms.
- Site coordinators also often act as a liaison between patients, nurses, doctors, and different departments within the hospital or care facility.
- Other tasks I can include scheduling procedures like tests and x-rays, transcribing doctors' orders, and ordering medical and office supplies.
- As a Site coordinators I was part of a broader medical team, and was expected to keep pace with the potentially hurried and stressful environments in which I worked in.
- As a Site coordinator I work closely with patients on a one-on-one basis.
- I provided guidance, support, and advice to patients dealing with complex medical issues.
- I also helped their clients navigate through a medical care scenario that may involve a variety of different doctors and treatment methods.
- Duties can include scheduling appointments, assisting with major decisions, helping patients understand complex medical information, evaluating care quality, and working with other health care professionals to ensure that the correct path is being taken.
- In addition I also did front administrative work checking in patients verifying insurances.
- Also attended monthly meetings with other site coordinators in Collins Medical.
- Maintained office flow and p.t care to the fullest.
Medical ASSISTANT
The Charter Oak Health Clinic
Hartford, CT
02.2018 - 11.2018
- Provide smooth and timely flow of patients in accordance with the COHC patient flow guidelines
- Responding to high volumes of patients in short-term time spans.
- Provides safe and appropriate basic patient care and administrative duties as needed and in scope Of practice, delegated by a Registered Nurse, LPN, and/or Medical Provider in order to assist patients In achieving established outcomes by: collecting data points (e.g. vital signs, EKG's, blood glucose Monitoring, etc.)
- To provide the RN, LPN, or Physician with information utilized in assessment.
- Performs direct patient observation; reports changes in patient condition to RN, LPN, or Medical Provider and assists in reinforcing patient education.
- Perform various other duties such as dressing changes as assigned.
Medical Assistant
Kathy's Urgent care
Wethersfield, CT
08.2017 - 10.2017
- Laid off
- Greeted patients, recorded patients vital signs and any pertinent health information regarding the Visit.
- Prepare exam rooms for specific office visits.
- Assisted the P.A with scribing patients chart.
- Called In refills, initiated prior authorizations.
- Scheduled appointments.
- Stocked all exam rooms and kept Inventory of medical supplies.
- Ran test check for equipment's, phlebotomy registered patients.
- Kept Exam rooms and office clean and sanitized.
Medical Assistant / Receptionist
Greater Hartford
Bloomfield, CT
10.2013 - 11.2015
- Assisted the doctors with minor surgical procedures, Greeted patients and recorded patient vital Signs, Confirmed patient's appointments, and Scanned proper documentation to patients chart in ALLSCRIPTS, and or Epic, refilled medications for patients, Front desk checking in patients collecting Copay's.
Medical Assistant / Reception
Prime Healthcare
West Hartford, CT
09.2009 - 10.2013
- Recorded vital signs, greeted patients, Expedited stocking of supplies, EKG's, Setting up pt. with Specialist, calling in medications to pt.'s pharmacy and refills, calling pt.'s with test results, prior Authorizations, scanning documentations in to allscripts and or Epic, wound care phlebotomy checking In patients, collecting copays and insurance info, stocking all the exam rooms, Faxing, Answering Phones, taking messages for the doctors, referrals, workers comp, school physicals
Education
Certificate - Medical Assisting
Fox Institute of Business
07-2007
Diploma - High School
A.I Prince Technical High School
06-1998
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Vital signs monitoring
- EMR / EHR
- Direct patient care
- Clinical documentation
- Patient-focused care
- Data entry
- Phlebotomy
- Procedure assistance
- CPR
- Phlebotomy techniques
- Specimens collection and processing
- Patient assessments
- Laboratory specimen collection
- Insurance verification
- Sterilization techniques
- Medical office administration
- Complex Problem-solving
- Patient management
- Inventory and supply management
- Simple dressings
- Inventory management
- Medical billing and coding
- Lab equipment operation
- Electrocardiographic rhythm recognition
- Insurance authorizations
Certification
- CPR Certification
- First Aid Certification
- BLS Certification
- AED Certification
- Clinical Medical Assistant
Languages
Spanish - Intermediate
Timeline
Medical Assistant
CTGI Alliance
02.2024 - Current
Medical Assistant
Premier Health
05.2022 - 02.2024
Medical Assistant/PSR
Root Center for Advanced Recovery (a trade name of the Hartford Dispensary)
05.2021 - 05.2022
Medical Assistant/Surgical Scheduler
Trinity Health Of New England
11.2020 - 04.2021
Medical Assistant
Hartford Orthopedic Surgeons
11.2019 - 10.2020
Medical Asst /Site coordinator
Collins Medical
11.2018 - 05.2019
Medical ASSISTANT
The Charter Oak Health Clinic
02.2018 - 11.2018
Medical Assistant
Kathy's Urgent care
08.2017 - 10.2017
Medical Assistant / Receptionist
Greater Hartford
10.2013 - 11.2015
Medical Assistant / Reception
Prime Healthcare
09.2009 - 10.2013
Diploma - High School
A.I Prince Technical High School
Certificate - Medical Assisting
Fox Institute of Business
Assessments
- Attention to Detail — Completed
- July 2019
- Identifying differences in materials, following instructions, and detecting details among distracting information.
- Full results: Completed
- Reliability — Highly Proficient
- May 2019
- Measures a candidate's tendency to be dependable and come to work.
- Full results: Highly Proficient
- Verbal Communication — Familiar
- Measures a candidate's ability to effectively convey information when speaking.
- Full results: Familiar
- Personality: Hard-Working — Familiar
- Measures a candidate's tendency to be rule-abiding, well-organized, hard-working, confident, and think before acting.
- Electronic Medical Records Knowledge — Highly Proficient
- April 2019
- Measures a candidate’s knowledge of EMR data and associated privacy regulations, as well as best practices for EMR use.
- Electronic Medical Records: Best Practices — Highly Proficient
- Knowledge of EMR data, associated privacy regulations, and best practices for EMR use.
- Verbal Communication — Proficient
- Full results: Proficient
- Nursing Aide Skills — Highly Proficient
- Measures a candidate’s ability to provide nursing aid to patients using knowledge of relevant equipment and procedures.
- First Aid — Highly Proficient
- September 2018
- Measures a candidate's ability to identify treatments for common medical emergencies.
- Personality: Customer Service Fit — Highly Proficient
- October 2019
- Measures the traits that are important for high-quality customer service.
- Medical Terminology — Completed
- July 2020
- Understanding and using medical terminology
- Attention to Detail — Proficient
- Electronic Health Records: Best Practices — Familiar
- Knowledge of EHR data, associated privacy regulations, and best practices for EHR use
- First Aid — Proficient
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.