Lorraine Resendiz
Rosenberg
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
11
11
years of professional experience
Work History
Certified Medical Assistant
Surgery Associates
Houston, TX
01.2025 - Current
- Assisted in patient preparation for surgical procedures, ensuring adherence to safety protocols.
- Managed patient scheduling and follow-up appointments, enhancing clinic workflow efficiency.
- Implemented electronic health record updates, streamlining access to patient information for medical staff.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Office Manager
Select Internal Medicine & Pediatrics
Sugar Land, TX
09.2022 - 06.2023
- Collaborated directly with the physician/owner to establish and grow a new solo practice.
- Managed credentialing with insurance companies, ensuring timely reimbursements and compliance.
- Trained and supervised new staff, developed workflows, and implemented efficient office systems.
- Oversaw billing and claims submissions, resolving rejected claims to maximize revenue.
- Performed patient scheduling, insurance verification, referral authorizations, and clinical support tasks as needed.
Certified Medical Assistant II
CHI St. Luke’s Health
Sugar Land, TX
05.2017 - 04.2020
- Supported both pediatrics and internal medicine departments in patient intake and clinical assistance.
- Conducted vital signs, EKGs, vaccine administration, and lab specimen collection.
- Ensured accurate medical documentation and facilitated effective communication between patients and providers.
Medical Assistant
Regent Adult and Pediatric Clinic
Wharton, TX
06.2016 - 05.2017
- Assisted with patient intake, charting, and basic clinical procedures.
- Managed insurance verification, referrals, and patient scheduling to maintain clinic efficiency.
Medical Assistant / Phlebotomist
Medistop Clinic
Sugar Land, TX
02.2015 - 06.2016
- Performed phlebotomy, vaccine administration, lab testing, EKGs, and patient check-in/out.
- Supported front and back-office operations, ensuring smooth patient flow and quality care.
Education
Certification - Medical Assistant
National Association For Health Professionals
Online05-2017
Skills
- Patient scheduling
- Professional bedside manner
- HIPAA compliance
- Insurance Verification & Claims Management
- Staff Training & Leadership
- Medical Terminology & Documentation
- EMR Systems: Athena, Epic, eClinicalWorks
- Vaccine Administration & Scheduling
- Referral Authorization & Credentialing
- Vital Signs, Suture Removal, Vision/Hearing Screening
- Specimens collection and processing
Languages
Spanish
Limited Working
Timeline
Certified Medical Assistant
Surgery Associates
01.2025 - Current
Office Manager
Select Internal Medicine & Pediatrics
09.2022 - 06.2023
Certified Medical Assistant II
CHI St. Luke’s Health
05.2017 - 04.2020
Medical Assistant
Regent Adult and Pediatric Clinic
06.2016 - 05.2017
Medical Assistant / Phlebotomist
Medistop Clinic
02.2015 - 06.2016
Certification - Medical Assistant
National Association For Health Professionals