Overview
Work History
Education
Skills
Languages
Timeline
Generic

Lorraine Santos

Port Hueneme,CA

Overview

28
28
years of professional experience

Work History

Online Personal Shopper

Instacart
03.2020 - Current
  • Greeted customers and provided excellent customer service.
  • Provided detailed product information to customers.
  • Assisted in selecting items according to customer preferences.
  • Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
  • Shopped at customer's chosen store, verified replacement items, selected freshest fruit, produce and meat and delivered groceries on-time to exact location specified.

Online Grocery Associate

Walmart
04.2023 - 04.2024
  • Assisted customers with online grocery orders, answering questions and providing helpful information.
  • Provided customer support for technical issues related to the online ordering process.
  • Troubleshot any problems or errors that occurred during checkout.
  • Responded promptly to inquiries from customers regarding their online grocery orders.

Parts Delivery Driver

CARQUEST
07.2020 - 02.2023
  • Delivered parts to customers in a timely manner.
  • Organized and inventoried parts for delivery.
  • Loaded and unloaded parts from delivery truck.
  • Checked orders for accuracy prior to delivery.
  • Maintained records of deliveries, including customer signatures.

Bank Teller

First Bank and Trust
05.2001 - 05.2002
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • New accounts
  • Balance ATM

Bank Teller

Mid State Bank
03.2000 - 05.2001
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Processed customer transactions promptly, minimizing wait times.

Bank Teller

Home Savings of America
01.1997 - 02.2000
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.

Education

High School Diploma -

Channel Islands High School
Oxnard, CA
06-1994

Skills

  • Customer service expertise
  • Attention to Detail
  • Heavy cash handling experience

Languages

Spanish
Limited Working

Timeline

Online Grocery Associate

Walmart
04.2023 - 04.2024

Parts Delivery Driver

CARQUEST
07.2020 - 02.2023

Online Personal Shopper

Instacart
03.2020 - Current

Bank Teller

First Bank and Trust
05.2001 - 05.2002

Bank Teller

Mid State Bank
03.2000 - 05.2001

Bank Teller

Home Savings of America
01.1997 - 02.2000

High School Diploma -

Channel Islands High School

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Lorraine Santos