Lorraine Schell
Auburn,United States
Summary
Knowledgeable Patient Registration Representative highly proficient in coordinating smooth admissions and appointment registrations. Well-versed in current codes and insurance procedures. Detail-oriented in building and updating files.
Overview
31
31
years of professional experience
Work History
Elderly Caregiver
Self-employeed
Auburn, CA
11.2021 - 03.2024
- Assisted with activities of daily living such as bathing, dressing, grooming, toileting and eating.
- Monitored vital signs and reported changes to medical team.
- Ensured safety of clients in their home environment by using appropriate equipment and techniques.
- Assessed client's needs and developed individual care plans accordingly.
- Transported clients to doctor appointments or other necessary outings.
- Communicated effectively with family members on progress of client's health condition.
- Conducted light housekeeping duties including laundry, cleaning and meal preparation for clients.
- Administered medications according to physician instructions.
- Responded quickly in emergency situations in a calm manner.
- Provided emotional support during end-of-life transitions.
Patient Registration Representative
Sierra Nevada Memorial Hospital
Grass Valley, CA
10.2016 - 11.2021
- Greeted patients and answered questions regarding registration process.
- Collected patient demographic information, verified insurance coverage, and updated records as necessary.
- Processed payments for services rendered in a timely manner.
- Entered patient data into electronic medical record system accurately and efficiently.
- Performed quality assurance checks on all registrations to ensure accuracy of data entry.
- Provided support to the clinical staff with registration issues or concerns.
- Maintained confidentiality of patient information in accordance with HIPAA regulations.
- Verified insurance eligibility through online portals or by phone calls.
- Handled incoming faxes related to admissions, discharges, transfers, pre-certifications, authorizations.
- Managed high volume of incoming calls while maintaining professional demeanor.
- Answered general questions about hospital policies and services provided.
- Assisted patients with completion of forms needed for admission process.
- Updated patient information in database regularly to ensure accuracy of records.
- Followed up on outstanding balances due from insurance companies or patients.
- Worked collaboratively with other departments within the organization to ensure seamless operations.
- Provided assistance to nursing staff during peak times at front desk area.
- Verified insurance and collected critical data elements to properly identify and bill patients.
- Registered patients using proper data entry procedures and fully compliant ICD-10 and CPT codes.
- Screened patients before and during admissions processes.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Communicated with patients with compassion while keeping medical information private.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
Medical Office Assistant
Sierra Nevada Gastroenterology
Grass Valley, CA
10.2009 - 10.2016
- Greeted patients and visitors in a professional and friendly manner.
- Scheduled patient appointments, answered incoming calls, and assisted with inquiries.
- Collected payments from patients for services rendered.
- Managed medical records using an electronic health record system.
- Prepared patient charts prior to each appointment.
- Assisted physicians during examinations by providing instruments and supplies as needed.
- Administered injections, immunizations, medications, or treatments as directed by physician protocol.
- Performed basic clerical duties such as filing documents, entering data into the computer system, photocopying forms and documents.
- Maintained medical supply inventory levels and ordered additional supplies when needed.
- Provided guidance to patients regarding their care plan or treatment options.
- Ensured that all required paperwork was completed accurately prior to submitting it for processing.
- Followed HIPAA guidelines to ensure confidentiality of patient information.
- Processed referrals for specialist visits or diagnostic tests.
- Checked vital signs such as temperature, pulse rate, respiration rate and blood pressure.
- Assisted with scheduling follow-up appointments for patients after discharge from hospitalization.
- Accurately entered billing codes into the computer system for reimbursement purposes.
- Communicated effectively with other healthcare staff members regarding patient care plans.
- Provided education to patients about their medications or treatments.
- Maintained a clean work environment by adhering to infection control protocols.
- Scheduled appointments for patients via phone and in person.
- Assisted with referrals and prepared medical records for patients.
- Communicated with patients to resolve inquiries, schedule appointments and address billing questions.
- Registered patients and scheduled appointments.
- Collected information, verified insurance and collected co-payments for patients as part of check-in process.
- Maintained confidentiality of records relating to clients' treatment
- Received and screened telephone calls and visitors by determining or addressing needs.
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Completed and safeguarded medical records, securing patient information to maintain confidentiality.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Submitted diagnosis and procedure codes for insurance companies.
- Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
Emergency Room Technician
Sierra Nevada Memorial Hospital
Grass Valley, CA
03.1993 - 10.2009
- Managed the flow of patients through triage to ensure timely access to medical care.
- Monitored patient conditions and communicated changes to nursing staff and physicians.
- Completed documentation for each patient encounter accurately and within established timeframes.
- Transported patients from the ER to other departments or units throughout the hospital as needed.
- Performed quality assurance activities related to emergency room processes, protocols and equipment maintenance.
- Assisted with resuscitation efforts in life-threatening situations such as cardiac arrest or trauma cases.
- Provided emotional support to family members during a crisis situation or at end-of-life stages of care.
- Responded quickly and efficiently to code blue calls in order to provide effective lifesaving measures.
- Conducted laboratory tests on specimens collected from patients in accordance with lab policies.
- Prepared rooms for incoming patients by ensuring that necessary equipment was available.
- Ensured proper disposal of hazardous materials such as needles or contaminated linens.
- Facilitated communication between nurses, physicians and other healthcare providers involved in patient care.
- Assisted with CPR and airway clearing procedures during emergencies.
- Stocked and replenished patient care areas with appropriate supplies.
- Responded to cardiac monitor alarms and other codes requiring immediate response.
- Safely transferred patients to wheelchair or stretchers for transportation to other departments.
- Coordinated with nurses to assess and prepare patients for tests and medical procedures.
- Took blood pressure measurements and reported to nurse or physician if above or below normal levels.
- Applied and educated patients on orthopedic devices like crutch walking.
- Facilitated communication patients, visitors, nurses, physicians and other hospital personnel.
- Maintained appropriate inventory levels and replenished treatment areas.
- Triaged patients to award priority to patients with more severe complications.
- Conducted patient assessments under supervision of staff nurses and physicians.
- Filled in for unit secretaries, preparing paperwork and obtaining payments when needed.
- Maintained compliance with HIPAA protocols to safeguard patient privacy.
- Supported nursing staff in day-to-day operations.
- Offered information, support and comfort to patient families.
- Attended training to validate or refresh basic professional skills.
- Greeted, guided and offered assistance to patients and visitors.
- Restocked supplies and cleaned equipment between patients.
Education
Certificate - EMT
Sierra College
Rocklin, CA08-1997
High School Diploma -
Bear River High School
Grass Valley, CA03-1993
Certificate - Health Careers
Forty-Niner ROP
Auburn, CA03-1993
Skills
- Strong interpersonal skills
- Insurance Verification
- Payment Collection
- Data Entry
- Eligibility Determination
- Medical terminology knowledge
- Referral Verification
- Medical Coding
- Patient Scheduling
- Medical Billing
- Taking Client Histories
- Customer Service
- Payment Plan Options
- Active Listening
- Employee Scheduling
- Task Prioritization
- Preparing Treatment Rooms
- Organization and Time Management
- Pharmacy Correspondence
- Data Entry Software
- Current Procedural Terminology (CPT)
- Organizational Skills
- Scheduling Tests and Procedures
- Cash Handling
- Patient interviewing
- Medical Charting
- Self Motivation
- Critical Thinking
- Medical Records Verification
- Time management abilities
- Professional Demeanor
- Patient Eligibility Requirements
- Teamwork and Collaboration
- Insurance Authorizations
- Computer Proficiency
- Prescription Refills
- Adaptability and Flexibility
- Office reception
- Patient Health Information Access
- Appointment Setting
- Co-payment collection
- HIPAA Compliance
- Professionalism
- Patient Interviews
- Patient Referral
- Clinical Support
References
References available upon request.
Timeline
Elderly Caregiver
Self-employeed
11.2021 - 03.2024
Patient Registration Representative
Sierra Nevada Memorial Hospital
10.2016 - 11.2021
Medical Office Assistant
Sierra Nevada Gastroenterology
10.2009 - 10.2016
Emergency Room Technician
Sierra Nevada Memorial Hospital
03.1993 - 10.2009
Certificate - EMT
Sierra College
High School Diploma -
Bear River High School
Certificate - Health Careers
Forty-Niner ROP