Lorraine Tiru
Conway,SC
Summary
Dynamic team leader with a strong focus on customer service and team collaboration. Skilled in training, performance evaluation, and problem-solving, consistently driving operational efficiency and fostering a positive work environment.
Overview
15
15
years of professional experience
Work History
Team Leader Manager
Walmart
Myrtle Beach, South Carolina
10.2023 - Current
- Led team meetings to discuss project updates and workflow improvements.
- Coordinated training sessions for new team members on operational procedures.
- Streamlined communication among departments to enhance project coordination.
- Developed and implemented process improvements for increased efficiency.
- Facilitated conflict resolution among team members to maintain a positive work environment.
- Evaluated team performance and provided constructive feedback regularly.
- Offered training and support to keep team members motivated and working toward objectives.
- Delegated daily tasks to team members to optimize group productivity.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Established clear expectations for employees, providing guidance when needed.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Developed strategies for problem solving and conflict resolution among team members.
- Reviewed completed work to verify consistency, quality, and conformance.
- Completed daily quality assurance duties to provide feedback for improvements.
Sales Associate
Walmart
Myrtle Beach, South Carolina
05.2021 - 10.2023
Sales Associate
Walmart
Conyers, Georgia
10.2020 - 04.2021
Department Manager
Walmart
Conyers, Georgia
05.2019 - 10.2020
- Managed daily operations in a fast-paced retail environment.
- Oversaw team performance and provided training to staff.
- Implemented inventory management practices to optimize stock levels.
- Coordinated schedules to ensure adequate coverage during peak hours.
- Enforced company policies and maintained a safe shopping environment.
- Collaborated with suppliers to negotiate product orders and deliveries.
- Analyzed sales data to identify trends and adjust merchandising accordingly.
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
Retail Sales Associate
Walmart
Conyers, Georgia
12.2017 - 05.2019
- Assisted customers in locating products and providing product information.
- Maintained store cleanliness and organized merchandise displays regularly.
- Collaborated with team members to restock shelves and manage inventory levels.
- Addressed customer inquiries and resolved issues to enhance satisfaction.
- Implemented visual merchandising standards to improve product presentation.
Vendor
Iberia
Norcross, Georgia
05.2015 - 12.2017
- Managed vendor relationships to ensure timely service delivery.
- Coordinated inventory levels to meet operational needs and prevent shortages.
- Negotiated contract terms to secure favorable pricing for supplies and services.
- Assisted in the selection of new vendors based on quality and reliability.
- Conducted regular assessments of vendor performance and compliance standards.
- Resolved vendor disputes promptly to maintain strong business partnerships.
- Maintained accurate records of all vendors and their contracts.
- Negotiated pricing and terms with existing vendors on behalf of the company.
- Tracked contract renewals, expirations, amendments, and terminations.
Retail Worker
Carters Oshkosh
McDonough, Georgia
07.2011 - 05.2015
- Operated handheld scanners to track inventory and locate products efficiently.
- Selected and packed items accurately for shipment to customers and retail locations.
- Maintained cleanliness and organization of work area to ensure safety standards.
- Collaborated with team members to streamline picking processes and improve workflow.
- Communicated effectively with supervisors regarding inventory needs and potential issues.
- Assisted in training new pickers on best practices and operational procedures.
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
- Utilized RF scanners to scan products accurately and efficiently.
- Executed picking tasks according to order specifications while meeting daily productivity requirements.
- Picked up heavy objects using proper lifting techniques to avoid personal injuries.
- Verified accuracy of items picked, packed and shipped to customers.
- Received and processed customer orders for merchandise in a timely manner.
- Inspected product quality prior to packing and shipping out orders.
Skills
- Team leadership
- Process improvement
- Performance evaluation
- Conflict resolution
- Customer satisfaction
- Inventory management
- Time management
- Problem solving
- Delegation skills
- Workflow optimization
- Quality assurance
- Workload management
- Performance coaching
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
Team Leader Manager
Walmart
10.2023 - Current
Sales Associate
Walmart
05.2021 - 10.2023
Sales Associate
Walmart
10.2020 - 04.2021
Department Manager
Walmart
05.2019 - 10.2020
Retail Sales Associate
Walmart
12.2017 - 05.2019
Vendor
Iberia
05.2015 - 12.2017
Retail Worker
Carters Oshkosh
07.2011 - 05.2015