Lorrie Croucher
Aberdeen,SD
Summary
Highly motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills, giving every customer a positive and memorable experience. Adept at work effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Receptionist
HR Block Tax Sevices
01.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Schedule and confirm appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Managed all incoming mail distribution, courier services, faxes, photocopying, and scanning documents
- Kept reception area clean and neat to give visitors positive first impression.
Store Manager
Goodwill Of The Great Plains
05.2012 - 01.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
High School Diploma -
Central High School
Aberdeen, SD05.2007
Skills
- Positive and professional customer service
- Organization skills
- Time Management
- Telephone skills
- Scheduling skills
Certification
Heartsaver-First Aid CPR AED Issue Date 12/8/2023 Renew By: 12/2025
Timeline
Receptionist
HR Block Tax Sevices
01.2024 - Current
Store Manager
Goodwill Of The Great Plains
05.2012 - 01.2024
High School Diploma -
Central High School
Heartsaver-First Aid CPR AED Issue Date 12/8/2023 Renew By: 12/2025
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