Lorrie Simmons
Florissant,MO
Summary
High-performing rideshare driver with a proven track record of safety and exceptional customer ratings, poised to excel in contracting opportunities. Committed to treating all customers with respect and fostering positive interactions that enhance brand reputation. Recognized for dedication to excellence and consistently going above and beyond to ensure a superior experience for every passenger. Passionate about delivering reliable service and building lasting relationships within the community.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Rideshare Driver
Via Metro STL
08.2023 - 12.2025
- Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
- Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
- Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
- Picked up riders at designated locations and greeted upon vehicle entry.
- Inspected vehicles to confirm safe and fully-functioning working condition.
- Completed daily vehicle maintenance and repair to guarantee dependable and safe ride.
Customer Care Representative/Inspector 3
Oerlikon Balzers
02.2019 - 07.2023
- Assisted call-in customers with questions and orders.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Navigated multiple computer systems and applications to find information.
- Increased efficiency and team productivity by promoting operational best practices.
- Cross-trained and provided backup support for organizational leadership.
Quality Control Inspector
Davidson Surface / Air
11.2016 - 01.2019
- Evaluated components and final products against quality standards and manufacturing specifications.
- Performed visual inspections and non-destructive tests where appropriate.
- Completed precise measurements using special tools.
- Communicated with production team members about quality issues.
- Inspected incoming and outgoing materials for accuracy and quality.
- Trained and mentored junior inspection staff and interns to apply best practices and comply with quality control guidelines and regulations.
- Identified and documented quality discrepancies for management to develop resolutions.
Education
High School Diploma -
Sumner Sr High
St Louis, MO06-1984
Skills
- SAP, Windows, Excel, Microsoft
- Passenger transportation
- Navigational tools
- Communication
- GPS proficiency
- Wheelchair assistance
Certification
Forklift
Timeline
Rideshare Driver
Via Metro STL
08.2023 - 12.2025
Customer Care Representative/Inspector 3
Oerlikon Balzers
02.2019 - 07.2023
Quality Control Inspector
Davidson Surface / Air
11.2016 - 01.2019
High School Diploma -
Sumner Sr High