Lorrin Gorman
Houston,TX
Summary
Versatile and results-driven professional with a proven track record in professional dental settings excelling in office administration and customer service with previous clinical experience. Efficient in account reconciliation and adept at conflict management, significantly enhancing operational efficiency and client satisfaction. Demonstrated ability to foster positive relationships and streamline processes, ensuring seamless office operations and financial accuracy. I have attended professional courses led by experts in the field to excell at office efficiency. Proof of attendance available upon request.
Overview
10
10
years of professional experience
Work History
Office Manager
FLOSS
11.2023 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets, care of AR reports and insurance claims.
- Handled staffing and onboarding as well as office meetings and any interpersonal issues within the office.
Lead Server
East River 9
10.2022 - Current
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
Implant Coordinator/Lead RDA
Hanna Dental Implant Center
01.2015 - 04.2020
- Coordinated team schedules to maximize productivity while maintaining a positive work-life balance for staff members.
- Coordinated all implant inventory and tracking.
- Coordinated all CE events and research for the presenting doctor.
- Extensive work restoring implants and All On X.
- Developed strong rapport with patients, easing anxieties through clear communication about their treatments.
- Supported dentists during procedures, assisting dental fillings, permanent, and temporary crowns and sealants.
Education
Associate of Arts - Psychology
Houston Community College
Houston, TX05-2016
Bachelor of Science - Health Science
Ball State University
Muncie, IN05-2013
Skills
- Customer service
- Account reconciliation
- Office administration
- Data entry
- Dental Insurance Billing
- Scheduling and calendar management
- Conflict management
Timeline
Office Manager
FLOSS
11.2023 - Current
Lead Server
East River 9
10.2022 - Current
Implant Coordinator/Lead RDA
Hanna Dental Implant Center
01.2015 - 04.2020
Associate of Arts - Psychology
Houston Community College
Bachelor of Science - Health Science
Ball State University
Similar Profiles
Haley OliverioHaley Oliverio
General Dentist at Riccobene Associates - Brush and Floss Orthodontics and PediatricsGeneral Dentist at Riccobene Associates - Brush and Floss Orthodontics and Pediatrics
Sirena GarciaSirena Garcia
Dental Assistant (paid) Intern at Floss DentalDental Assistant (paid) Intern at Floss Dental
Katia MadrigalKatia Madrigal
Front Desk Receptionist at Floss Family DentalFront Desk Receptionist at Floss Family Dental
Malcolm ConeoMalcolm Coneo
Life Insurance Agent at Bankers Life Insurance Company Of AmericaLife Insurance Agent at Bankers Life Insurance Company Of America
Catherine SpragueCatherine Sprague
Receptionist at Mike Calvert ToyotaReceptionist at Mike Calvert Toyota