LORRY TOUSSAINT
Indianapolis,IN
Summary
Committed to ensuring customer satisfaction by providing exceptional service for the past 5 years. My capability encompasses effective communication, safety compliance, maintaining composure and professionalism in a high pressure environment and efficient check-in and boarding processes. Experienced with handling passenger inquiries, ticketing, and baggage issues. Provides assistant to passengers with special needs. I am driven to enhance customer service satisfaction and operational success through my knowledge and commitment to customer service excellence.
Overview
9
9
years of professional experience
Work History
CUSTOMER SERVICE AGENT
Worldwide Flight Services / SPIRIT AIRLINES
10.2022 - Current
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Assisted in training new hires, sharing best practices for effective customer service delivery.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Customer Service Representative
Ritecheck
08.2021 - 01.2022
- Manage multiple customers transactions such as check cashing, utility bill payment
- Ensure high levels of customer service, transaction accuracy and operational efficiency
- Assist customers with purchasing of lottery tickets and also redeeming them
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Stud. Affair-Stud. Life & Dev Office Assistant Ambassador- Work-study
LaGuardia Community College
09.2019 - 12.2021
- Represents the department and promotes Campus Life activities by tabling at campus-wide Program
- Engage with students to attend our event and about 200 students come and enjoy the event. Presented all kinds of events such as Grace Program, Harvest, Mom Holiday etc.
- Assists with the promotion of the students Government election to the campus community
- Conducts campus tours to prospective students
- Greet visitor to the department in person, via phone or email promptly and with a professional demeanor
- Management system for all attendance by inputting information into Students Engagement
Front Desk -Work Study
Delgado Community College
01.2017 - 02.2019
- Working at the lab with 100-200 students and assisted all of them daily
- Scanning students ID
- Excellent communication skills, both verbal and written.
- Recorded guest concern or complaints, referred customers to managers as necessary
- Assist students with their computer work using different software application
- Maintain and organize the computer labs, work under supervisor of the series tech
- Having Computer Knowledge
Education
Associate of Science - Ultrasound Tech
Ivy Tech Community College of Indiana
Indianapolis, INCertificate - Medical Assistance
KLR MEDICAL CERTIFICATION TRAINING SCHOOL
Indianapolis, IN06-2025
Skills
- Customer focus
- Active listening
- Multitasking and organizing
- Effective communication abilities
- Payment processing
- Attention to details
- Reliability
- Teamwork and collaboration
- Computer proficiency
Languages
French
English
Timeline
CUSTOMER SERVICE AGENT
Worldwide Flight Services / SPIRIT AIRLINES
10.2022 - Current
Customer Service Representative
Ritecheck
08.2021 - 01.2022
Stud. Affair-Stud. Life & Dev Office Assistant Ambassador- Work-study
LaGuardia Community College
09.2019 - 12.2021
Front Desk -Work Study
Delgado Community College
01.2017 - 02.2019
Associate of Science - Ultrasound Tech
Ivy Tech Community College of Indiana
Certificate - Medical Assistance
KLR MEDICAL CERTIFICATION TRAINING SCHOOL
Similar Profiles
Nico DavisNico Davis
Guest Services Supervisor at Worldwide Flight Services/Spirit AirlinesGuest Services Supervisor at Worldwide Flight Services/Spirit Airlines
Christian PadolinaChristian Padolina
GUEST SERVICE SUPERVISOR / SUPV' STATION TRAINER at SPIRIT AIRLINES - Worldwide Flight ServicesGUEST SERVICE SUPERVISOR / SUPV' STATION TRAINER at SPIRIT AIRLINES - Worldwide Flight Services
Novice Hill-FaisonNovice Hill-Faison
Ground Security Coordinator (GSC) & Baggage Service Agent (BSA) at WFS Worldwide Services (Spirit Airlines & Avelo Airlines)Ground Security Coordinator (GSC) & Baggage Service Agent (BSA) at WFS Worldwide Services (Spirit Airlines & Avelo Airlines)
Jill DuVallJill DuVall
Paralegal at Lee C. Christie - Christie Farrell Lee & BellParalegal at Lee C. Christie - Christie Farrell Lee & Bell
Marie PfoserMarie Pfoser
FNP/ANP at Community Health Network: MedCheck Urgent CareFNP/ANP at Community Health Network: MedCheck Urgent Care