Lory Lawrence

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Cultivated warm relationships with regular customers.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
• Maintained a clean and orderly dining area for an enjoyable guest experience.
• Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
• Resolved customer complaints promptly and professionally to maintain positive reputation.
• Handled cash transactions accurately, contributing to balanced daily financial reports.
• Set positive tone for entire dining experience as first point of contact for incoming guests.
• Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
• Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
• Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.

I would like to clarify my employment history. I was initially employed at Elmer's Restaurant in Grants Pass, OR. Subsequently, I moved to Medford, at which point I went to work at Apple Peddler. After the closure of Apple Peddler, I returned to work at Elmer's Restaurant in Medford,OR.

• Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
• Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
• Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
• Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
• Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
• Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
• Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.