Lory Pillar Bellegarde
1546 E 91st St, Brooklyn, NY 11236,NY
Summary
Accomplished Phlebotomist with a proven track record at CLS Plasma, enhancing patient care through skilled venipuncture and meticulous specimen handling. Leveraged compassionate communication to elevate patient experiences, achieving significant reductions in contamination risks. Demonstrated expertise in financial analysis and customer service at Capital Bank, driving improvements in credit decision-making and customer satisfaction.
Overview
9
9
years of professional experience
Work History
Phlebotomist
CLS Plasma
07.2024 - 08.2024
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Used personal protective equipment correctly to protect coworkers and patients.
- Organized daily work based on collection priority.
- Conducted venipuncture and other CT procedures.
- Participated in continuing education programs to stay up to date on new technologies and procedures.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Reviewed and processed requisitions for laboratory tests.
- Monitored supply levels and placed orders for laboratory supplies.
- Packaged and shipped specimens to central lab daily.
- Centrifuged blood samples as outlined in clinical protocols.
Credit Officer
Capital Bank
12.2021 - 07.2022
- Reviewed and verified income, credit reports and employment histories for each borrower.
- Recommended approval or disapproval of commercial, real estate or credit loans.
- Trained new team members on company-specific processes, ensuring consistent standards across the credit department.
- Enhanced credit decision-making by conducting comprehensive financial analysis and risk assessments.
- Advised executive leadership on changes in economic conditions that could impact overall credit risk, enabling proactive adjustments to the lending strategy.
Customer Service Representative
Capital Bank
05.2015 - 12.2017
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Participated in training programs to enhance product knowledge and customer service skills.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded proactively and positively to rapid change.
- Promptly responded to inquiries and requests from prospective customers.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Investigated and resolved accounting, service and delivery concerns.
Education
Certification - Patient Care Technician
Brandford Institute
New Jersey 09.2024
Certification - Certified Nursing Assistant
Bradford Institute
Jersey City, NJ08.2024
Certification - EKG
Brandford Institute
Jersey City, NJ05.2024
Certification In Management - Management Science
Institut Des Hautes Etudes Et Economiques
Hayti, MO08.2015
GED -
Institution Du Sacre Coeur
Haiti06.2008
Skills
- Venipuncture
- Order of draw
- Patient Care
- Specimen handling
- EKG
- Vital sign
- Helping with activity of daily living
Timeline
Phlebotomist
CLS Plasma
07.2024 - 08.2024
Credit Officer
Capital Bank
12.2021 - 07.2022
Customer Service Representative
Capital Bank
05.2015 - 12.2017
Certification - Patient Care Technician
Brandford Institute
Certification - Certified Nursing Assistant
Bradford Institute
Certification - EKG
Brandford Institute
Certification In Management - Management Science
Institut Des Hautes Etudes Et Economiques
GED -
Institution Du Sacre Coeur
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