Lose Sanft
SPRING,TX
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
36
36
years of professional experience
Work History
Lead Administrative Assistant
Envoy Air Inc an American Airlines company group
Houston, TX
06.2018 - Current
- Assisted with recruitment activities such as screening resumes and scheduling interviews, background check and drug tests and all paperwork.
- Assisted with processing CBP airport badge applications for employees
- AUTHORIZED SIGNER for Customs and Border Protection in IAH - (George Bush Intercontinental Airport)
- Served as a valuable asset by providing assistance in payroll and time card management
Central Baggage Resolutions Agent
American Airlines
Phoenix, AZ
06.2017 - 06.2018
- Assisted passengers with their baggage needs, including providing information on the status of their luggage.
- Provided customer service assistance to travelers by answering questions regarding airline policies and procedures.
- Resolved customer complaints in a professional manner, while adhering to company policies and procedures.
Ramp Agent
Envoy Air Inc an American Airlines company group
Houston, TX
06.2015 - 06.2017
- Loaded and unloaded aircrafts with baggage, cargo, and mail safely and efficiently.
- Ensured proper weight balance on aircrafts by placing heavy items in the aft of the plane.
- Cleaned cabins and other areas to meet company standards for cleanliness, using cleaning solutions and tools such as vacuum cleaners and mops.
Reservation Agent
American Airlines
Dallas, TX
01.1989 - 06.2015
- Answered inbound calls and responded to customer inquiries regarding reservations for both domestic and international flights, using miles, etc.
- Ensured all reservations were properly documented in the system.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
Education
High School Diploma -
Kahuku High School
Kahuku, HI06-1985
Skills
- Communication Skills
- Dependable and Responsible
- Teamwork and Collaboration
- Reservation Confirmation
- Attention to Detail
- Authorized Signer for CBP (Customs and Border Protection) IAH
- Sabre System Proficiency, QIK-RES Certified and BMAS Trained
Timeline
Lead Administrative Assistant
Envoy Air Inc an American Airlines company group
06.2018 - Current
Central Baggage Resolutions Agent
American Airlines
06.2017 - 06.2018
Ramp Agent
Envoy Air Inc an American Airlines company group
06.2015 - 06.2017
Reservation Agent
American Airlines
01.1989 - 06.2015
High School Diploma -
Kahuku High School
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