- I enjoy helping others and giving back to the community
- Creating digital artwork using software like Photoshop, Illustrator, or Procreate
- I have a passion for photography and editing photos
- Photography
- Adventure Travel
- Creative Writing
- Fashion
- Dance
Olivia Ripa
Marlton
Summary
Detail-oriented Lead Administrative Assistant with expertise in payroll management and office organization. Enhanced teamwork and communication through effective process improvements, resulting in increased productivity and streamlined onboarding. Experienced in management, dedicated to meeting tight deadlines and contributing to organizations that prioritize customer service and collaboration.
Overview
9
9
years of professional experience
Work History
Lead Administrative Assistant
TopGolf
Mount Laurel, NJ
03.2023 - 06.2026
- Was promoted to Lead Admin within 6 months.
- Skilled in using a variety of office software programs including Microsoft, Word, Excel, Powerpoint, Outlook, ADP, Toast, etc..
- Demonstrate Top Golfs Core Values: Fun, One Team, Excellence, Edgy Spirit, and Caring.
- Trained office managers.
- Take refund requests, receipt requests, and paperwork verification.
- Managed a bi-weekly payroll , resolving discrepancies to maintain employee satisfaction and trust.
- Processed payroll for diverse employee groups, ensuring timely and accurate disbursement of wages.
- Handled complex payroll situations such as back-pay calculations, garnishments, and overtime payments with accuracy and professionalism.
- Input and Reconcile reports and tips.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Coordinated scheduling and logistics for corporate events, enhancing operational efficiency.
- Managed office supply inventory, ensuring availability and cost-effectiveness through vendor negotiations.
- Performed general clerical duties such as typing, photocopying, and scanning.
- Implemented process improvements that increased team productivity and reduced onboarding time for new hires.
- Streamlined communication processes between departments, improving collaboration and response times.
- Collect the mail daily.
- Oversaw daily administrative operations, maintaining high standards of accuracy and compliance with company protocols.
- Enhanced customer satisfaction with timely responses to inquiries and proactive problem-solving solutions.
- Mentored junior administrative staff, providing guidance on best practices and enhancing overall team performance.
- Organized and maintained confidential files, protecting sensitive information from unauthorized access while ensuring easy retrieval for authorized personnel.
- Assisted with onboarding new employees, ensuring smooth transitions into their roles within the organization.
- Assisted coworkers and staff members with special tasks on a daily basis.
- Established administrative work procedures to track staff's daily tasks.
- Increased office participation in special events by creating a newsletter with detailed calendars and other office updates.
Event Sales Admin
Top Golf
Mount Laurel, NJ
10.2023 - 06.2026
- Collaborated with team in high-pressure settings to achieve deadlines.
- Took ownership of projects to ensure successful completion without supervision.
- Answered inbound calls and emails, providing a positive and professional first impression while supporting event inquiries.
- Process Deposits, final payments, and event checkouts while tracking and sending receipts to clients.
- Qualify and distribute all leads including phone, web, and walk-in inquiries.
- Keep the office space organized, stocked, and operating efficiently, including filing and maintaining documentation.
- Live the Top Golf values: fun, one team, excellence, courage, and caring every day.
Guest Services
Top Golf
Mount Laurel, NJ
03.2023 - 10.2023
- Implemented a feedback system, leading to continuous improvement of guest services based on client input.
- Welcome and assist players with check-in and reservations.
- Provide Information about the venue, gameplay, and promos.
- Help with golf clubs and equipment.
- Ensure the cleanliness and organization of the the the venue.
- Keep the retail area fully stocked.
- Give guests demonstrations and enforce safety guidelines.
- Supervised a team of guest services associates, fostering a supportive work environment that encouraged professional growth.
- Participated in regular training sessions to stay updated on industry trends, best practices, and technology advancements in guest services operations.
- Provided backup support for Guest Services Manager during peak periods or when needed due to absence or high workload situations.
- Collaborated with other departments to coordinate guest services, resulting in seamless experiences for guests.
- Assisted in training new team members, providing guidance and support to ensure their success in the Guest Services Cashier role.
Sales Associate
Yankee Candle
Mount Laurel, NJ
09.2018 - 12.2022
- Recognized as a top performer for consistently achieving sales goals.
- Delivered exceptional customer service, enhancing overall shopping experience and fostering brand loyalty.
- Implemented promotional displays, increasing product visibility and driving sales during seasonal campaigns.
- Trained new sales associates on product knowledge and effective sales techniques to optimize team performance.
- Assisted in inventory management, ensuring accurate stock levels and timely restocking of merchandise.
- Assisted with store opening and closing procedures, working with cash register and inventory control system.
- Collaborated with management to analyze sales trends and develop strategies for improving store performance.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
Hostess /Lead Banquet Server
Braddocks Tavern
Medford, NJ
01.2017 - 05.2018
- Proficient in using point-of-sale systems and other restaurant software.
- Managed guest reservations and seating arrangements to optimize flow and enhance dining experience.
- Coordinated with kitchen and waitstaff to ensure timely service and guest satisfaction.
- Implemented strategies for efficient table turnover, contributing to increased restaurant capacity during peak hours.
- Trained new staff on protocols, ensuring adherence to service standards and operational efficiency.
- Handled customer inquiries and complaints promptly, maintaining positive relationships with patrons.
- Provided friendly and courteous service to create memorable moments for guests.
- Booked large groups for weddings, seminars, conferences, and other events.
- Demonstrated ability to take direction and execute tasks as required.
- Knowledge of various alcohol and non-alcoholic beverages.
- Coordinated with kitchen staff to synchronize meal timing and presentation for large events.
- Managed setup and breakdown of event spaces, maintaining organization and cleanliness throughout service.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
- Adhered to all health and safety regulations while serving food and beverages.
- Handled special dietary requests, ensuring all guests received appropriate meals according to their preferences or restrictions.
Education
High School Diploma -
Shawnee Highschool
Medford, NJ06.2018
Skills
- Data Entry / Payroll
- Customer service
- Organization and time management
- Attention to detail
- Problem-solving
- Computer skills / Technology /Digital Communication
- Social Media
- Teamwork and collaboration
- Stress Management
- Sales skills
- Excellent communication
- Friendly, positive attitude
Accomplishments
- Received Employee of the Month award.
- Recognized as top performer for consistently achieving sales goals.
Interests
Languages
English
Timeline
Event Sales Admin
Top Golf
10.2023 - 06.2026
Lead Administrative Assistant
TopGolf
03.2023 - 06.2026
Guest Services
Top Golf
03.2023 - 10.2023
Sales Associate
Yankee Candle
09.2018 - 12.2022
Hostess /Lead Banquet Server
Braddocks Tavern
01.2017 - 05.2018
High School Diploma -
Shawnee Highschool