LOSEH ISHICHELI
Upper Marlboro,MD
Summary
Results-driven Program Support Specialist with a strong background in healthcare, technology, and business operations. Experienced in coordinating large-scale training programs, managing logistics, and supporting high-level stakeholder communications across federal and private sectors. Proficient in using project management tools and methodologies to optimize workflows and improve efficiency. Proven track record in managing administrative tasks and supporting project teams, with demonstrated expertise in problem-solving and organizational skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Program Support Specialist
DSFederal, Inc. (Contractor for the NIH)
01.2024 - Current
- Coordinate and support 30+ annual training and recruitment events for NIH staff and interns, ensuring compliance with HIPAA, FAR, and NIH federal training standards.
- Maintain and track records for over 100 training participants monthly, using government-approved Learning Management Systems (LMS).
- Assist in the preparation of grant applications for funding initiatives.
- Publish new training courses in the LMS, manage participant enrollments, rosters, confirmations, and application tracking to support onboarding, and career development.
- Collaborate with IT teams to provide technical support to staff members regarding the use of software programs related to the project, including creating and closing out tickets.
- Create standard operating procedures (SOPs), and assist in the creation and revision of program policies and procedures to ensure compliance.
- Draft and process 15–20 SF-182 procurement forms quarterly, monitoring budget allocations for various aspects of the project, ensuring compliance with fiscal requirements, and proper vendor payment and authorization.
- Organize and facilitate meetings with key stakeholders to discuss project objectives.
Customer Success / Product Specialist
Teleperformance
02.2022 - 07.2023
- Acted as a liaison between clients and vendors, ensuring clear communication and timely resolution of product issues.
- Reduced support requests by 25% by identifying and addressing recurring issues with the product team.
- Supported sales representatives during client meetings by providing expert knowledge on specific features or functionalities of the given product line.
- Facilitated collaboration between engineering and marketing teams, enhancing product appeal and functionality.
- Performed quality assurance tests on new or updated products before release.
- Provided technical support to customers experiencing difficulties with products or services.
- Analyzed customer feedback to improve product design and performance.
Behavioral Health Program Coordinator
Maryland Family Resources
09.2020 - 09.2021
- Managed a diverse caseload for 15+ clients with specialized behavioral needs, ensuring personalized interventions, and measurable outcomes.
- Provided crisis intervention services when necessary by responding quickly and appropriately.
- Conducted regular assessments of program performance and effectiveness using established metrics.
- Organized events, workshops, and activities related to behavioral health topics for clients and families.
- Served as a liaison between internal staff members and external resources such as insurance companies or government agencies.
- Collaborated with external stakeholders, such as community partners and healthcare providers, to ensure successful outcomes for clients.
Administrative Supervisor
Golden Corral
06.2017 - 07.2020
- Conducted weekly staff meetings to review progress toward goals and objectives and discuss any issues or changes in policy or procedure.
- Monitored inventory levels of supplies needed for daily operations and placed orders when necessary.
- Led staff training sessions, resulting in a 30% decrease in onboarding time for new hires.
- Resolved conflicts among employees by investigating complaints thoroughly and taking appropriate disciplinary action when necessary.
- Prepared monthly expense reports detailing costs associated with various projects or activities.
- Maintained accurate records of employee attendance, leave requests, payroll information and other related documents.
Education
B.S. - Social Work
Bowie State University
Bowie, MD05-2021
Skills
- Alchemer
- Data entry
- USA Staffing
- Technical support
- Account management
- Project and event coordination
- Training and recruitment logistics
- SF-182 procurement and vendor management
- Learning management systems (LMS)
- Collaboration tools (Slack, Zoom, SharePoint)
- WITS (Workforce Information Tracking System)
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams, Access)
Certification
- CompTIA Security +
Timeline
Program Support Specialist
DSFederal, Inc. (Contractor for the NIH)
01.2024 - Current
Customer Success / Product Specialist
Teleperformance
02.2022 - 07.2023
Behavioral Health Program Coordinator
Maryland Family Resources
09.2020 - 09.2021
Administrative Supervisor
Golden Corral
06.2017 - 07.2020
B.S. - Social Work
Bowie State University
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