Lottie Stanley
West Chester,PA
Summary
Results-driven professional specializing in cash handling, inventory management, and transaction processing. Proven track record of enhancing customer satisfaction through efficient inquiry resolution. Strong analytical skills and attention to detail ensure accurate financial operations.
Overview
15
15
years of professional experience
Work History
Cashier
McDonald's
Rising Sun, Maryland
09.2003 - 06.2006
- Collected payments and ensured accurate change delivery to enhance customer satisfaction.
- Handled cash and managed register accurately during peak hours.
- Processed customer transactions efficiently at a fast-paced restaurant.
- Resolved customer inquiries and concerns, fostering a positive shopping experience.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Trained new cashiers on operational procedures to improve service efficiency.
- Monitored inventory levels and restocked supplies.
- Collaborated with team members to ensure smooth service flow.
- Assisted customers with menu selections and special requests.
Manager
J.S.Hicks Paving
Elkton , Md
08.1991 - 08.2005
- Supervised project teams to ensure timely completion of paving tasks.
- Coordinated with clients to clarify project requirements and align expectations.
- Facilitated communication between field staff and management for seamless operations.
- Implemented quality control measures, ensuring adherence to high standards in paving work.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Provided leadership during times of organizational change or crisis situations.
- Developed strategies to enhance customer satisfaction and foster loyalty.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Recruited and hired qualified candidates to fill open positions.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Established processes to ensure efficient workflow throughout the organization.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Negotiated contracts and agreements with vendors and suppliers to reduce costs.
- Coordinated cross-departmental projects to ensure timely and successful completion.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Oversaw marketing initiatives, increasing brand awareness and sales.
- Developed and implemented strategic plans to achieve company objectives.
- Ensured compliance with industry regulations and company policies.
- Analyzed market trends and competitor activity to inform business strategy.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Produced thorough, accurate and timely reports of project activities.
- Proposed or approved modifications to project plans.
- Proposed or approved modifications to project plans.
Education
High School Diploma -
Havre De Grace High School
Havre De Grace, MD05-1983
Skills
- Customer support operation
- Cash handling
- Transaction processing
- Inventory management
- Customer assistance
- Cash handling
- Quality control
- Sales reporting
- Sales reporting
Timeline
Cashier
McDonald's
09.2003 - 06.2006
Manager
J.S.Hicks Paving
08.1991 - 08.2005
High School Diploma -
Havre De Grace High School