Lottie Dyer
Missouri City
Summary
Detail-oriented administrative professional with experience in confidential records management, high-volume data entry, customer service, and office administration. Skilled in handling sensitive documentation, coordinating across departments, resolving inquiries, and maintaining accuracy in fast-paced environments while delivering exceptional service.
Overview
11
11
years of professional experience
Work History
Counselor Clerk II
Billy Baines Middle School
10.2025 - 08.2026
- Managed confidential records, ensuring accuracy and compliance with privacy regulations to protect sensitive information.
- Manage confidential records while ensuring accuracy and compliance with privacy regulations.
- Process, retrieve, organize, and transfer sensitive documentation through TREX while maintaining data integrity.
- Responded to inquiries from schools, parents, and district personnel by phone and email, delivering timely information and effectively resolving documentation requests.
- Coordinate calendars, meetings, and communications among counselors, administrators, and external partners.
- Maintain organized filing systems and retrieve records as requested.
- Supported daily office operations by prioritizing and executing multiple administrative tasks in a fast-paced environment.
Museum Volunteer
Rice University
10.2024 - 01.2025
- Served as the first point of contact for visitors, providing exceptional customer service and answering questions in person and by phone.
- Routed inquiries to appropriate departments, ensuring timely responses and maintaining professionalism.
- Managed visitor records and organized administrative documentation, contributing to efficient operations.
- Managed visitor records and maintained organized administrative documentation.
- Resolved visitor concerns, fostering a welcoming environment and enhancing visitor satisfaction.
Unarmed Security Officer
Allied Universal Security Services
10.2023 - 09.2024
- Monitored premises through regular patrols, identifying safety concerns and suspicious activity.
- Recorded daily activities, incidents, and observations in detailed documentation to support comprehensive security documentation.
- Served as customer service point of contact for employees, visitors, and contractors while training new security staff on operational procedures.
- Assisted supervisors by improving shift coverage, reporting accuracy, and daily security operations
Receptionist
Classic Chevrolet
09.2022 - 09.2023
- Managed high-volume multi-line phone system, efficiently screening and routing calls to appropriate departments to ensure timely communication.
- Operated a high-volume multi-line phone system, screening and routing incoming calls to appropriate departments.
- Coordinated appointments and maintained accurate calendars, optimizing scheduling for staff and clients.
- Organized, filed, and distributed business documents to enhance accessibility and support office operations.
- Prepared, organized, filed, and distributed business documents.
- Assisted with administrative projects while ensuring timely completion of clerical tasks.
Curator Assistant
University Museum at Texas Southern University
08.2015 - 01.2022
- Coordinated with artists, lenders, and institutions to facilitate artwork loans and transportation, ensuring compliance with museum standards and contributing to successful exhibitions.
- Prepared and installed exhibitions, arranging and labeling artworks to enhance visitor engagement and promote understanding of artistic context.
- Managed and maintained accurate inventory records, utilizing database systems to effectively track and document collections.
- Created promotional materials and digital content that raised public awareness and attendance of museum events and exhibitions.
- Engaged with visitors to provide information and answer inquiries, improving their overall museum experience.
Education
Bachelor of Arts - Fine Arts
Texas Southern University
Houston, TXSkills
- Confidentiality compliance
- Data management
- Documentation organization
- Document management
- Data entry accuracy
- Client support
- Customer service
- Problem resolution
- Team collaboration
Timeline
Counselor Clerk II
Billy Baines Middle School
10.2025 - 08.2026
Museum Volunteer
Rice University
10.2024 - 01.2025
Unarmed Security Officer
Allied Universal Security Services
10.2023 - 09.2024
Receptionist
Classic Chevrolet
09.2022 - 09.2023
Curator Assistant
University Museum at Texas Southern University
08.2015 - 01.2022
Bachelor of Arts - Fine Arts
Texas Southern University