Lou DAlessio
Red BAnk
Summary
Dynamic manager specializing in team development, customer service, and operational efficiency. Proven track record in training staff and enhancing compliance, resulting in improved customer satisfaction and optimized inventory management.
Overview
32
32
years of professional experience
Work History
Manager/Owner/Operator
D'Alessio's Bagel Express LLC
Leonardo
08.2013 - Current
- Oversaw daily operations and staff scheduling at D'Alessio's Bagel Express to maintain workflow efficiency.
- Managed inventory levels and ordered supplies to maintain product availability.
- Trained and mentored team members on customer service best practices.
- Ensured compliance with health and safety regulations in food handling.
- Resolved customer inquiries and complaints to ensure satisfaction.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership during times of organizational change or crisis situations.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Recruited and hired qualified candidates to fill open positions.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Negotiated contracts and agreements with vendors and suppliers to reduce costs.
- Oversaw marketing initiatives, increasing brand awareness and sales.
- Led a team of 12 employees, ensuring high productivity and excellent customer service.
- Implemented quality control measures to uphold company standards.
- Managed daily operations of bagel shop and ensured efficient workflow.
- Oversaw inventory management and maintained stock levels of ingredients.
- Trained staff on food safety standards and customer service practices.
- Handled customer inquiries and resolved issues to enhance satisfaction.
- Oversaw budgeting and financial management.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Negotiated vendor contracts to secure optimal pricing, enhancing profit margins.
- Created and executed strategies to enhance customer satisfaction and build loyalty.
- Operated kitchen equipment to prepare fresh bagels daily.
- Maintained cleanliness and organization of workstations throughout shifts.
- Monitored cooking times and temperatures for product quality control.
- Inspected finished products to verify conformity to quality standards.
- Observed and troubleshot equipment and machines to detect malfunctions and notify appropriate personnel of needed repairs.
- Checked control panel and gauges during equipment operation.
- Adjusted machine operations to ensure quality standards were met.
Manager
Hot Bagels Express, Inc
Woodbridge
07.1994 - 06.2013
- Managed daily operations of bagel production and service teams.
- Managed a team of XX employees, focusing on productivity and customer satisfaction.
- Implemented operational procedures to improve efficiency and workflow.
- Implemented process improvements, resulting in an increase in operational efficiency.
- Oversaw inventory management and supply chain logistics for fresh ingredients.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Trained staff in customer service protocols and food safety standards.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Resolved customer complaints promptly to maintain high satisfaction levels.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular performance evaluations to support team development.
- Assessed team performance regularly to enhance overall productivity.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Coordinated schedules for staff to ensure optimal coverage during peak hours.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Provided leadership during times of organizational change or crisis situations.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Enforced health regulations and maintained cleanliness in food preparation areas.
- Recruited and hired qualified candidates to fill open positions.
- Negotiated contracts and agreements with vendors and suppliers to reduce costs.
- Ensured compliance with all applicable laws, regulations, industry standards.
Education
High School Diploma -
Middletown HS South
Middletown, NJ06-1994
High School Diploma -
Monmouth University
West Long Branch, NJSkills
- Inventory management
- Vendor negotiation
- Quality control
- Food safety standards
- Staff training
- Staff scheduling
- Customer relationship management
Timeline
Manager/Owner/Operator
D'Alessio's Bagel Express LLC
08.2013 - Current
Manager
Hot Bagels Express, Inc
07.1994 - 06.2013
High School Diploma -
Middletown HS South
High School Diploma -
Monmouth University