Lou Vincent
West Palm Beach,FL
Summary
Resourceful professional in online commerce, known for high productivity and efficient task completion. Skilled in cybersecurity, digital marketing strategies, e-commerce analytics, and customer relationship management. Excel at communication, problem-solving, and adaptability, ensuring seamless operations and customer satisfaction in fast-paced environments.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Internet Sales Consultant
Parts Authority
West Palm Beach, FL
04.2023 - 04.2024
- Created and maintained a customer database to track online orders.
- Provided technical support to customers with questions about website navigation, product selection and payment processing.
- Analyzed market trends to identify potential opportunities for increased web traffic.
- Resolved customer complaints in a timely manner via telephone and email communication.
- Managed inventory levels to ensure sufficient stock was available for online purchases.
- Monitored website analytics data to detect any errors or problems that could affect user experience or conversions.
- Worked closely with IT department on troubleshooting any technical issues related to the website or customer accounts.
- Managed internet e-mail leads, calls and text messages and remained available to respond to inquiries professionally.
- Resolved customer concerns and answered questions quickly to maximize satisfaction.
- Canceled orders based on customer requests or inventory or delivery problems.
- Delivered e-mail confirmation of completed transactions and shipment.
- Filled customer orders by packaging items or transferring to manufacturers or third-party distributors.
Education
Cybersecurity Certification - Cyber Security
Coursera
West Palm Beach, FL01-2024
Associate of Science - Computer Engineering
Palm Beach State College
Lake Worth, FLSkills
- Web analytics
- Digital marketing
- Customer service
- Problem-solving abilities
- Effective communication
- Analytical skills
- Data analysis
- Coding data
- Software coding
- Reliability
Certification
- Google Cybersecurity. Completed on January 27, 2024.
Timeline
Internet Sales Consultant
Parts Authority
04.2023 - 04.2024
Cybersecurity Certification - Cyber Security
Coursera
Associate of Science - Computer Engineering
Palm Beach State College
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