Louann Alicea
Orlando,FL
Summary
Detail-oriented customer service provider bringing a proven history of effectively assessing customer's needs and treating them effectively.
Overview
7
7
years of professional experience
Work History
Baggage Service Agent
JetBlue
Orlando, FL
08.2023 - 07.2024
- Assist customers with creating claims for delayed or damaged bags.
- Supply updated information to customer on their claim.
- Work hand in hand with baggage service personnel within the network to help reunite customers with their bags.
Licensed Esthetician
Diamond in the Rough Beauty Bar, LLC
Orlando, FL
01.2021 - 07.2024
- Provided excellent customer service and skincare treatments to clients.
- Maintained rigorous standards of sanitation and sterilization as directed by law and spa's policies and procedures.
- Educated clients on skin care procedures and products.
- Recommended home care regimen for desired results.
- Designed customized facial and body treatments meeting individual client needs.
Flight Attendant
Avelo
Orlando, FL
02.2023 - 07.2023
- Anticipated needs of passengers to enhance comfort and promote enjoyable flight.
- Demonstrated safety equipment and procedures to meet FAA guidelines.
- Instructed passengers on safety and emergency procedures and answered questions related to flight.
- Participated in pre-flight briefings to discuss flight details, weather and service plans.
- Greeted passengers to assist in finding seating assignments and properly stowe items in overhead or under-seat storage.
- Conducted preflight checks to assess general condition and cleanliness of aircraft.
- Demonstrated proper use of seat belts, oxygen masks and flotation devices to prepare for emergencies.
Administrative Assistant
STS Line Maintenance
Orlando, FL
04.2022 - 07.2023
- Managed office duties, ordered materials, organized workspaces, answered emails and made phone calls.
- Inventoried and ordered supplies for office.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Maintained accurate department and customer records.
- Tracked and submitted employee timesheets to prepare for payroll processing.
Customer Service Representative
JetBlue
Orlando, Florida
09.2021 - 04.2022
- Assisted Customer in rebooking of flights
- Assisted in booking new flight reservations
- Answered customer inquiries in a professional way.
- Assisted CU in adding ancillaries to reservations and processed payments.
Maintenance Planner
Silver Airways
Orlando, FL
10.2018 - 08.2021
- Forecasting, planning and scheduling of aircraft maintenance in accordance with FAA regulatory compliance. Work hand in hand with maintenance control and dispatch to ensure routing of aircraft to heavy maintenance station for scheduled maintenance. Constant communication with purchasing and stores to ensure required material and tooling are on hand.
Security Officer
Trinity Investigations and Security
Oviedo, FL
05.2018 - 01.2021
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
- Guarded restricted areas to prevent unauthorized entry.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Documented security-related situations and submitted in-depth reports to superiors.
- Warned persons of rule infractions or violations and evicted violators from premises.
Legal Assistant
Law offices of Eric V. Hires
Orlando, FL
08.2017 - 05.2018
- Provided administrative support and conducted research to assist attorneys in civil litigation preparation.
- Corresponded daily with clients, insurance adjusters, doctors and attorneys.
- Participated in client interviews, observed questioning process and took notes to document information.
Education
Associate of Science - Private Investigation
City College - Altamonte Springs
Altamonte Springs, FL05.2015
Skills
- Fluent in Spanish
- Attentive to detail
- Critical thinking
- Working collaboratively
Timeline
Baggage Service Agent
JetBlue
08.2023 - 07.2024
Flight Attendant
Avelo
02.2023 - 07.2023
Administrative Assistant
STS Line Maintenance
04.2022 - 07.2023
Customer Service Representative
JetBlue
09.2021 - 04.2022
Licensed Esthetician
Diamond in the Rough Beauty Bar, LLC
01.2021 - 07.2024
Maintenance Planner
Silver Airways
10.2018 - 08.2021
Security Officer
Trinity Investigations and Security
05.2018 - 01.2021
Legal Assistant
Law offices of Eric V. Hires
08.2017 - 05.2018
Associate of Science - Private Investigation
City College - Altamonte Springs