Summary
Overview
Work History
Education
Skills
Education and Training
Timeline
Generic

Louann Heard

Wauwatosa,WI

Summary


Qualified RN with strong background in Case Management. Demonstrated ability to coordinate patient care plans and collaborate with healthcare teams to ensure optimal outcomes. Proven skills in patient advocacy and resource management. Strong communication sbilities ensure effective collaboration with healthcare teams. Imporved patient satisfaction through attentive service and advocacy.

Overview

18
18
years of professional experience

Work History

RN Case Manager

UnitedHealthcare
07.2017 - Current
  • Assessed members need for PCW services using the Personal Care Screening tool. Reviewed medical records and attended rounds with Medical Directors to justify the need for services.
  • Completed authorization for approved PCW hours.
  • Followed state guidelines for Department of Health services guidelines required for documentation.


  • Facilitated referrals to community resources for additional support services.
  • Maintained accurate documentation of patient progress in the electronic health record.
  • Educated patients on disease prevention strategies, wellness promotion techniques and lifestyle modifications.
  • Coordinated medical services between primary care providers, specialists, hospitals and outpatient clinics.
  • Utilized computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system.

Triage Nurse

Aurora Health Care
06.2007 - Current
  • Cultivated professional conduct operating under triage nursing care guidelines.
  • Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
  • Utilized computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system.
  • Assessed patients' health condition and determined the level of care needed.
  • Communicated triage information to primary care team to discuss disposition.
  • Rendered telephone advice according to established guidelines and protocols.

RN Floor Nurse

Lutheran Nursing Home
01.2013 - 02.2019
  • Coordinated with healthcare team to establish, enact and evaluate patient care plans.
  • Promoted continuity of care by accurately communicating patient information during shift change report times.
  • Interpreted and implemented individual care plans.
  • Performed wound care, catheter insertion and removal, intravenous therapy, medication administration, and other treatments as ordered by physicians.
  • Initiated admissions, transitions and discharges by communicating with colleagues as well as patients and family members.
  • Administered local, inhalation or intravenous anesthetics to patients undergoing procedures.

RN, ICU

Aurora St. Luke's Medical Center
06.2007 - 04.2012
  • Served as a preceptor for new RN staff members by providing orientation on unit protocols and standards of practice.
  • Identified abnormal and critical respiratory patterns through direct pulmonary assessments.
  • Delivered information regarding care and medications to patients and caregivers in comprehendible terminology.
  • Provided direct patient care in the ICU setting, including assessment, diagnosis and treatment.

Education

Associate of Science - Nursing

Milwaukee Area Technical College
Milwaukee, WI
12-2008

Skills

  • Community resource provider
  • HIPAA compliance
  • Healthcare regulations
  • Chronic disease management
  • Cultural history
  • Clinical assessment
  • Long Term care functional screener
  • Care coordination
  • Home care management

Education and Training

other

Timeline

RN Case Manager

UnitedHealthcare
07.2017 - Current

RN Floor Nurse

Lutheran Nursing Home
01.2013 - 02.2019

Triage Nurse

Aurora Health Care
06.2007 - Current

RN, ICU

Aurora St. Luke's Medical Center
06.2007 - 04.2012

Associate of Science - Nursing

Milwaukee Area Technical College

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