Lou Ann Nichols
Panhandle
Summary
I am a consistent, hardworking, highly motivated person. I am comfortable working alone or as a team and feel that I am a friendly, outgoing, and dependable person. I feel it is crucial to demonstrate the importance of my job duties and expectations. I am looking to improve my position in the work force, while expanding my knowledge and skills. I am also looking to establish long term employment in a friendly productive environment.
Overview
21
21
years of professional experience
Work History
Billing Representative
Xcel Energy
04.2022 - Current
- Conduct reviews of billing exceptions, reversing and rebilling month to month making corrections as needed
- Working through pending work queues
- Budget billing maintenance
- Problem investigations
- High/low consumption and bill validation
Specialist Credit
Xcel Energy, Collection Commercial Credit
01.2021 - 04.2022
- Take inbound calls for commercial customers and assist them with payments and setting payment arrangements if needed
- Assist with setting up Auto Pay to waive deposits
- Making outbound calls for collections
- Establishing, transferring and/or disconnecting service
- Assisting Credit Recovery with Unknown User PTJ’s by finding and contacting property owners to establish service through multiple channels
BSC Rep
Xcel Energy
02.2019 - 01.2021
- Assist Commercial customers with electric and gas accounts including electric emergency calls using multi line phone system as well as multiple computer screens
- Establishing, transferring and/or disconnecting service
- Analyzing and explaining customers' bills as well as negotiating payment arrangements
- Consulting and offering services and options that customers want and value
Call Center Representative
Xcel Energy
02.2015 - 02.2019
- Mentoring new hire training class
- Assist customers with electric and gas accounts including gas/electric emergency calls using multi line phone system as well as multiple computer screens
- Establishing, transferring and/or disconnecting service
- Analyzing and explaining customers' bills as well as negotiating payment arrangements
- Consulting and offering services and options that customers want and value
Cook
The Grill
09.2013 - 01.2015
- Prepare food items consistently and in compliance with recipes, portioning, cooking, and waste control guidelines
- Kept kitchen stocked and organized
- Kept kitchen area clean and sanitized
- Always practiced safe food handling procedures
Custodian
Claude ISD
07.2012 - 08.2013
- Kept administration offices and classrooms organized, cleaned, and sanitized on daily basis
- Kept hallways and bathrooms cleaned and sanitized
Cook
The Grill
02.2011 - 07.2012
- Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guideline
- Kept kitchen stocked and organized
- Kept kitchen area cleaned and sanitized
- Always practiced safe food handling procedures
General Manager
Roundtable Corporation, Dairy Queen
04.2003 - 01.2011
- Demonstrated integrity and honestly while interacting with guests, team members and upper management
- Prepared quality products while maintaining proper food safety practices, portion control, and presentation within service goal times
- Performed all position responsibilities accurately and in timely manner, including drive thru, kitchen, front counter, and registers
- Correctly calculated inventory and ordered appropriate supplies
- Carefully interviewed, selected, trained, supervised and evaluated staff
- Created weekly schedule for up to 14 employees to cover all positions of restaurant
- Developed effective marketing plans to increase sales and profits while managing costs
- Effectively managed payroll and time keeping, including completion of proper paperwork for new hires and terminations
Skills
- Able to use Multi - line phone system/multiple computer screens
- Good with numbers and math
- Quick learner
- Organized Multi-tasker
- Knowledge of computer programs
- Able to work well solo or with a team
- Critical Thinking
- DC
Timeline
Billing Representative
Xcel Energy
04.2022 - Current
Specialist Credit
Xcel Energy, Collection Commercial Credit
01.2021 - 04.2022
BSC Rep
Xcel Energy
02.2019 - 01.2021
Call Center Representative
Xcel Energy
02.2015 - 02.2019
Cook
The Grill
09.2013 - 01.2015
Custodian
Claude ISD
07.2012 - 08.2013
Cook
The Grill
02.2011 - 07.2012
General Manager
Roundtable Corporation, Dairy Queen
04.2003 - 01.2011