Summary
Overview
Work History
Education
Skills
Timeline
Generic

Regan Newell

Little Rock,AR

Summary

Knowledgeable and dedicated customer service professional with extensive experience in multiple industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Skilled Billing Representative well-versed in billing practices, account monitoring and collections. Builds rapport with customers, solving diverse problems and obtain payments.

Overview

8
8
years of professional experience

Work History

Billing Representative

Sutter Health
06.2021 - Current
  • Reviewed and solved account and billing discrepancies.
  • Assessed accounts for payment status and reached out to customers.
  • Coordinated with intermediate parties to obtain payments and resolve issues.
  • Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Received incoming information and entered into database system.
  • Processed and verified invoices to secure accuracy of billing information.
  • Used data entry skills to accurately document and input statements.
  • Handled account payments and provided information regarding outstanding balances.
  • Utilized various software programs to process customer payments.
  • Processed payment via telephone while being accurate and efficient
  • Verifying billing codes and cpt codes for patients account

Dietary Specialist

UAMS Hospital
04.2018 - 06.2021
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Served meals to residents in accordance with established schedules and dietary procedures.
  • Reported and documented resident changes in consumption or behaviors.
  • Delivered nourishment and supplements to nurse station for distribution to specific residents.
  • Increased aide productivity by working closely with staff to redesign cleaning protocols, processes and workflows.
  • Determined client-specific nutrient and energy requirements, with consideration to specific lifestyles, physiology and medical concerns.
  • Completed detailed nutritional assessments of each patient based on health history, medical conditions and energy requirements.

Collections Officer

First Collections Services
01.2016 - 04.2018
  • Monitored accounts for compliance with established payment plans and flagged non-compliances.
  • Assisted debtors in setting up payment plans to recover overdue balances.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Verified and reviewed customer account information.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Initiated negotiations for debt recovery through email, telephone and mail contact.
  • Abided by rules of Fair Debt Collection Practice Act for fully compliant activities above basic industry standards.
  • Recorded all information regarding financial status of customers.

Education

Business Management

Pulaski Technical College
North Little Rock, AR

Associate of Arts -

Arkansas Tech University
Russellville, AR

Skills

  • Complaint resolution
  • Customer Engagement
  • Billing Statement Review
  • Report preparation
  • Staff education and training
  • Money handling abilities
  • Multi-line phone talent
  • Good listening skills
  • Administrative support
  • Creative problem solving
  • Recordkeeping strengths
  • Professional telephone demeanor

Timeline

Billing Representative

Sutter Health
06.2021 - Current

Dietary Specialist

UAMS Hospital
04.2018 - 06.2021

Collections Officer

First Collections Services
01.2016 - 04.2018

Business Management

Pulaski Technical College

Associate of Arts -

Arkansas Tech University
Regan Newell