Lou Ann Sellner
Earlville,IA
Summary
Dynamic Assistant Manager with a proven track record at NICC, excelling in customer satisfaction and team leadership. Expert in enhancing store operations and service quality, leading to increased accuracy in financial transactions. Skilled in fostering staff relationships and enforcing policies, demonstrating exceptional problem-solving and money handling abilities.
Overview
16
16
years of professional experience
Work History
Assistant Manager
NICC
Peosta, IA
08.2008 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
High School Diploma -
Western Dubuque
Epworth, IA05-1968
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Staff supervision
- Policy enforcement
- Sales reporting
- Employee supervision
- Customer service and satisfaction
Timeline
Assistant Manager
NICC
08.2008 - Current
High School Diploma -
Western Dubuque