Louanna Kingston

Women’s healthcare: Assisting with prenatal and gyn checkups

• Streamlined patient interactions with efficient handling of appointments and records.
• Managed multiple administrative responsibilities effectively.
• Handle electronic medical records systems including Athena and EPIC.
• Performed screening and diagnostic mammogram follow-ups.
• Facilitated procedures for prenatal care and gynecology exams.
• Configured and operated ProNox device for in-office procedures.
• Facilitated bedside office clinical procedures including IUD insertions and removals, Vulva Lesions, Colposcopy, Endometrial Biopsy’s and testosterone pellet insertion.
• Delivered preventive healthcare through vaccines like Influenza, Hep B, TDap booster shots, Rhogam injections and contraceptive Depo.
• Administered non-stress tests for obstetric patients.
• Compiled essential documentation for each obstetric patient's follow-up visits.
• Executed health assessments during nurse visits.
• Completed patient assessments and entered relevant lab orders.
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• Facilitated seamless patient interactions to enhance clinic efficiency.
• Measured and recorded vital signs accurately.
• Updated medical records using EMR system Athena.
• Provided detailed explanations of treatments and procedures to patients.
• Aided in performing diverse medical procedures such as Colposcopy, Endometrial Biopsy, and Sonohysterography.
• Supported placement and removal of various IUD types - Nexplanon, Paragard, Mirena, Kyleena, Skyla & Liletta.
• Execute NST tests to ensure accuracy.
• Administer injections and vaccines such as Rhogam, Flu, Tdap, Depo.
• Executed complete orders for urine cultures and related analyses.
• Prepared comprehensive medical charts detailing rendered services, orders/labs, test results and supplies used.
• Conducted patient call backs; organized referrals and tests.
• Ensure sanitation of tools and devices through autoclaving.
• Conducted weekly OSHA compliance inspections.

• Discuss client treatment plans, packages, and other details with Site Directors consistently.
• Supervised and evaluated staff efforts to ensure consistent improvement.
• Motivated teams using KPI-focused strategies to boost productivity.
• Cultivated and nurtured customer relations while managing patient account data.
• Arranged meetings with potential clients identified in CRM database.
• Oversee CRM system operations daily.
• Responded to upwards of 70 customer phone requests per day.
• Oversaw payroll functions for team of 5 employees.
• Maintain high standards of client satisfaction with timely and welcoming interactions post-treatment.
• Conducted consultations to generate excitement for non-invasive body contouring procedures.
• Enhanced client retention through upselling.
• Managed timely replies to inquiries through various communication channels.
• Oversaw scheduling and appointments on a daily basis.
• Directed new business initiatives to acquire leads.
• Maintained high levels of client satisfaction through effective problem-solving for accounting, billing, and service delivery.

• Supervise Estheticians and Front Desk Staff to achieve performance objectives.
• Effectively communicated product and service benefits.
• Updated CRM systems on a daily basis.
• Mastered complete insight into available service options.
• Fostered long-term customer engagement and loyalty.
• Met and surpassed spa's goals through consistent sales performance.
• Promote and present services and treatment packages to prospective clients.
• Formulate plans for improving client satisfaction, managing and supporting consultative sales initiatives.
• Lead daily discussions to enhance teamwork among spa employees.
• Overseen day-to-day activities encompassing scheduling and staff coverage at spa.
• Collaborated with Human Resources on employee relations matters leading up to termination.
• Performed thorough daily checks on the spa to maintain high standards of cleanliness and address potential maintenance concerns.
• Documented and escalated all maintenance problems in a timely manner.

• Regularly updated logs to ensure accurate tracking of inventory, expiration dates, and vaccines.
• Dispensed required vaccinations based on patient evaluation.
• Partnered with healthcare and administrative teams to create a supportive setting for patients.
• Compiled essential information and calculations supporting physician's findings.
• Tracked oxygen saturation levels using pulse oximetry.
• Recorded patient medical history and vital signs during intake.

• Conducted comprehensive filing, organization, and scanning of medical records.
• Communicated with pharmacies for efficient submission of prescriptions and refills.
• Handled incoming calls to provide office information and answer inquiries.
• Enhanced patient care by providing treatment education and advice.
• Coordinated patient scheduling, managed registrations, and dispensed prescribed pharmaceutical samples.
• Logged vital signs at intake.
• Performed venipuncture to procure specimens for laboratory analysis.
• Provided appropriate immunizations for patient requirements.
• Performed electrocardiogram assessments customized for each patient.
• Carried out monthly and quarterly inventory using facility cost reporting records.
• Sanitized and maintained medical exam rooms.
• Collected and documented patient medical information such as blood pressure and weight.
• Prepared lab specimens for diagnostic evaluation.
• Executed electrocardiograms and supplementary assessments according to patient presentations.