LouBrenda Duffy
Charlotte,NC
Summary
I am a dedicated professional with 20+ years of experience in education, seeking a customer service role to leverage exceptional communication, active listening, and problem-solving skills through classroom management and student engagement, aiming to provide outstanding customer support in a fast-paced environment.
Overview
21
21
years of professional experience
Work History
Lead Teacher
Cadence Academy Preschool
Charlotte, NC
08.2022 - Current
- Planned and implemented lessons using various teaching strategies to meet diverse student needs.
- Remained calm and patient in student interactions to support individual growth and development.
- Engaged students and boosted understanding of material using focused instructional strategies and hands-on activities.
- Developed and implemented strategies to improve student learning outcomes.
Lead Teacher
Bright Star Academy
Hillsborough, NC
11.2020 - 07.2022
- Developed and implemented strategies to improve student learning outcomes.
- Scheduled and held parent-teacher conferences to keep parents up-to-date on children's academic performance.
- Monitored classroom instruction on a regular basis through observation, feedback, and collaboration with teachers.
- Handled and resolved disciplinary issues according to district protocols.
Lead Teacher
Master's Garden Preschool
Hillsborough, NC
09.2012 - 10.2020
- Scheduled and held parent-teacher conferences to keep parents up-to-date on children's academic performance.
- Monitored classroom instruction on a regular basis through observation, feedback, and collaboration with teachers.
- Developed and implemented strategies to improve student learning outcomes.
- Selected optimal curricula and planned daily lessons to meet needs of children with various developmental levels.
Customer Relations Specialist
Holiday Inn Express Hotel Suites
Hillsborough, NC
11.2008 - 08.2012
- Consulted with customers to resolve service and billing issues.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Developed relationships with customers to ensure repeat business.
- Performed administrative tasks such as filing, data entry, and document preparation.
Customer Service Representative II
SunTrust Bank Contact Center
Durham, NC
06.2004 - 09.2008
- Maintained a high level of professionalism when dealing with difficult customers.
- Provided exceptional customer service to ensure customer satisfaction.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Answered customer inquiries via phone, email, and chat.
- Resolved customer complaints promptly and efficiently.
Education
High School Diploma -
Snow Hill Senior High School
Snow Hill, MD06-1988
Graduate Certificate - Medical Billing And Coding
DeVry University
Lisle, ILSkills
- Lesson development/Lesson Planning
- Childcare requirements
- Department planning
- Behavior modeling
- Educational leadership
- IEP support
- Microsoft Office
- Microsoft Excel
- Microsoft Word
- PowerPoint
- Time management
- Team building
Timeline
Lead Teacher
Cadence Academy Preschool
08.2022 - Current
Lead Teacher
Bright Star Academy
11.2020 - 07.2022
Lead Teacher
Master's Garden Preschool
09.2012 - 10.2020
Customer Relations Specialist
Holiday Inn Express Hotel Suites
11.2008 - 08.2012
Customer Service Representative II
SunTrust Bank Contact Center
06.2004 - 09.2008
High School Diploma -
Snow Hill Senior High School
Graduate Certificate - Medical Billing And Coding
DeVry University
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