Summary
Overview
Work History
Education
Skills
Timeline
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Louella Mansfield

Sparks,NV

Summary

Resourceful administrator trained in resolution of critical issues in a time-sensitive environment with a successful track record of building and maintaining talented teams. Committed to continuous improvements with a proven history of motivating staff to work together to achieve targets and aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to organization's success.

Overview

24
24
years of professional experience

Work History

Business Analyst

Protech Solutions
, NV
01.2024 - Current
  • Assigned to the NVKIDS project.
  • Analyzed content of forms provided by the State of Nevada.
  • Updated the Form Design Matrix with form data elements to facilitate form development.
  • Ensured proper implementation of form in NVKIDS by testing form and form steps

Assistant Court Administrator

Reno Justice Court
Reno, NV
06.2018 - 01.2021
  • Wrote, proofread and corrected records documents, file letters and professional correspondence.
  • Worked with management team to improve workflows and eliminate unnecessary tasks.
  • Created and implemented administrative processes and procedures to prioritize job tasks and establish personnel responsibilities.
  • Handled supply purchases and inventory management for office operations and equipment maintenance.
  • Managed daily operations within the Court by supporting continuous delivery of excellent services and care.
  • Analyzed and identified improvements to implement in department systems and controls.
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
  • Evaluated program performance against expectations.
  • Recruited and hired talented team members, boosting department skills and expertise in areas of records and file management.
  • Supported development of the budgets and financial projections.
  • Managed team of supervisors, support staff and administrative staff members, delivering consistent coaching in job tasks.

Justice Court Division Superior

Reno Justice Court
Reno, NV
06.2000 - 06.2018
  • Resolved customer complaints and adjusted policies to meet changing needs.
  • Established and enforced clear goals to keep employees working collaboratively.
  • Provided ongoing training to address staff needs.
  • Complied with company policies, objectives and communication goals.
  • Identified and corrected performance and personnel issues to reduce impact to business operations.
  • Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
  • Coached and mentored 10 staff members through constructive feedback to develop long-term career goals.
  • Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
  • Conducted employee evaluations and reviews.
  • Realigned workflows with changing business demands by evaluating processes and employee strengths.
  • Responded to customer inquiries and delivered appropriate information after carefully researching issues.
  • Identified appropriate solutions to minimize issues and quickly solve problems.
  • Instructed staff on procedures for handling difficult transactions.
  • Wrote and submitted reports.

Education

Human Resources Management Certification -

UNR Extended Studies
Reno, NV
06.2015

Certified Court Manager -

National Center For State Courts
Williamsburg, VA
10.2008

NCIC Terminal Agency Coordinator

Skills

  • Goal-oriented
  • Processes and procedures
  • Customer outreach
  • Leadership development
  • Reliable and trustworthy
  • Customer service
  • Problem resolution
  • Multitasking
  • Teambuilding
  • People skills
  • File and data retrieval systems
  • Process development
  • Scheduling and calendar management

Timeline

Business Analyst

Protech Solutions
01.2024 - Current

Assistant Court Administrator

Reno Justice Court
06.2018 - 01.2021

Justice Court Division Superior

Reno Justice Court
06.2000 - 06.2018

Human Resources Management Certification -

UNR Extended Studies

Certified Court Manager -

National Center For State Courts

NCIC Terminal Agency Coordinator

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Louella Mansfield