Summary
Overview
Work History
Education
References
Timeline
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Louie Devargas

Belen,New Mexico

Summary

Skilled Computer Technician with comprehensive experience in troubleshooting, repairs, and system installations. Strengths include diagnostic skills, customer service, and a solid understanding of computing hardware and software. Previous roles have seen consistent resolution of technical issues, ensuring optimal system performance and minimizing downtime.

Overview

15
15
years of professional experience

Work History

Computer Technician

Fidelity Investments
Albuquerque, New Mexico
07.2020 - 09.2024
  • Troubleshot complex technical problems related to hardware components, operating systems and applications.
  • Provided technical support for client inquiries via telephone and email.
  • Maintained accurate records of service calls in a database system.
  • Performed basic network troubleshooting and maintenance activities.
  • Diagnosed issues with existing computer systems and identified solutions to resolve them.
  • Resolved customer complaints regarding the performance of their computers or other devices.
  • Created backup images of customers' data files onto external storage devices.
  • Conducted regular maintenance checks to diagnose any potential issues before they arise.
  • Diagnosed and determined system issues to route for repair.

Sales Associate

Home Depot
Los Lunas, New Mexico
07.2009 - 12.2019
  • Provided accurate information about products, prices and services.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Maintained cleanliness of store environment including floors, windows, displays.

Education

Associate of Applied Science - Information Technology

The University of New Mexico-Valencia Campus
Los Lunas, NM
03-2020

High School Diploma -

Los Lunas High School
Los Lunas, NM
03-2008

References

References available upon request.

Timeline

Computer Technician

Fidelity Investments
07.2020 - 09.2024

Sales Associate

Home Depot
07.2009 - 12.2019

Associate of Applied Science - Information Technology

The University of New Mexico-Valencia Campus

High School Diploma -

Los Lunas High School
Louie Devargas