Louie Valiente
Fargo
Summary
Detail-oriented professional with a strong background in medical imaging and patient care. Expertise in problem-solving and maintaining safety protocols, leading to improved patient satisfaction and streamlined processes.
Overview
10
10
years of professional experience
4
4
Certifications
Work History
Patient Access Representative
Sanford Medical Center
Fargo
04.2024 - 04.2025
- Greeted patients and families upon arrival, ensuring a welcoming environment.
- Collected and verified patient information for accurate registration.
- Handled patient inquiries and resolved concerns with professionalism.
- Answered phones promptly in a professional manner.
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
- Monitored waiting areas to ensure a comfortable and safe environment for patients and visitors.
- Facilitated patient registration, verifying all required documentation is collected and filed properly.
FC Associate
Amazon LLC
Fargo
08.2023 - 04.2024
- Carried necessary tools and supplies to transportation vehicles and returned to proper storage areas after use.
- Collaborated with team members to meet daily operational goals effectively.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Received deliveries, scanned packages, and updated orders in internal database.
- Adhered strictly to company policies regarding quality control measures throughout the shipping process.
- Operated large vehicles, forklifts and pallet jacks to transport multiple freight loads.
Customer Service Representative
Concentrix
08.2022 - 05.2023
- Assisted customers with inquiries and provided accurate product information.
- Resolved customer complaints through effective communication and problem-solving skills.
- Documented customer interactions and maintained detailed records in the CRM system.
- Educated customers about product features and benefits to enhance user experience.
- Handled high-volume calls while maintaining professionalism and courtesy at all times.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
CT Scan Technologist
Al Hammadi Hospital
An Nuzhah
03.2020 - 03.2022
- Operated CT scanner to produce detailed images for diagnostic purposes.
- Prepared patients by explaining procedures and ensuring comfort during scans.
- Collaborated with radiologists to discuss imaging protocols and results.
- Maintained equipment cleanliness and performed routine quality control checks.
- Assisted in training new staff on CT procedures and safety protocols.
- Documented patient information accurately in electronic health records system.
- Followed safety standards to minimize radiation exposure during imaging processes.
- Placed IVs to prepare for injection of contrast media.
- Operated multi-slice scanner for a variety of complex examinations such as cardiac, vascular, trauma, neurology, abdomen, pelvis, head, neck and orthopedics.
- Used hospital computer systems to verify orders, view schedules and send information to PACs.
- Acquired accurate patient history and documented details in medical record.
- Demonstrated effective communication skills when interacting with patients, families and healthcare team members throughout the imaging process.
- Utilized knowledge of anatomy and physiology to identify areas needing additional imaging.
- Maintained cleanliness of work area including sterilization of instruments used during scanning procedures.
- Reset examination rooms between appointments by cleaning surfaces and restocking supplies.
- Operated CT equipment to generate quality images and troubleshot problems.
- Positioned patients and x-ray and CT equipment, and implemented beam-restrictive devices and shielding techniques to minimize radiation exposure.
Radiologic Technologist/CT Technologist
Isabela United Doctors Medical Center
Cauayan
01.2016 - 02.2020
- Performed radiographic imaging for diagnostic purposes in various medical departments.
- Maintained equipment functionality through regular checks and preventive maintenance.
- Educated patients on procedures, ensuring comfort and understanding throughout imaging processes.
- Adhered to safety protocols and radiation protection standards during all imaging procedures.
- Processed digital images using PACS system for storage, retrieval and transmission purposes.
- Administered IV contrast materials, radiopharmaceuticals and antispasmodics to patients.
- Prepared sterile trays containing instruments necessary for special procedures like arthrograms.
- Utilized mobile imaging and x-ray equipment in trauma centers, operating rooms, emergency rooms, and patient bedsides.
- Performed CT scans on patients, ensuring proper positioning and appropriate imaging techniques.
- Operated multi-slice scanner for a variety of complex examinations such as cardiac, vascular, trauma, neurology, abdomen, pelvis, head, neck and orthopedics.
- Operated CT equipment to generate quality images and troubleshot problems.
- Conducted post-processing of images using various software applications.
- Utilized knowledge of anatomy and physiology to identify areas needing additional imaging.
- Positioned patients and x-ray and CT equipment, and implemented beam-restrictive devices and shielding techniques to minimize radiation exposure.
Radiologic Technologist
Manango Hospital
Alicia
09.2015 - 12.2015
- Operated advanced imaging equipment for accurate diagnostic procedures.
- Educated patients on procedures to ensure comfort and cooperation.
- Collaborated with healthcare teams to streamline patient workflow.
- Maintained a safe environment by adhering to radiation safety protocols and guidelines.
- Provided patient care instructions prior to radiologic procedures and administered contrast agents as needed.
- Monitored patient's condition during radiologic procedures in order to maintain comfort level throughout the process.
- Developed films manually or via automated processing systems according to departmental standards.
Education
Associate Of Applied Science (AAS) - Radiography
Pima Medical Institute
Tucson, AZ09-2025
Bachelor Of Science (BS) - Radiologic Technology
Medical Colleges of Northern Philippines
Peñablanca, Cagayan, Philippines.03-2015
Skills
- Medical imaging
- Patient care
- Safety protocols
- Quality control
- Phone and email etiquette
- Problem-solving
- Equipment operation
- Effective communication
- Pathology identification
- Patient positioning
- Contrast administration
- Emergency procedures
- Advanced CT imaging
- Cross-sectional anatomy
- CT protocols
- Image reconstruction
- Critical thinking
- Vascular imaging
Languages
English
Professional
Filipino
Full Professional
Arabic
Limited
Ilocano
Full Professional
Certification
R.T. (R) ARRT - American Registry of Radiologic Technologist - Issued October 2025
Accomplishments
Graduating with Honors
Timeline
Patient Access Representative
Sanford Medical Center
04.2024 - 04.2025
FC Associate
Amazon LLC
08.2023 - 04.2024
Customer Service Representative
Concentrix
08.2022 - 05.2023
CT Scan Technologist
Al Hammadi Hospital
03.2020 - 03.2022
Radiologic Technologist/CT Technologist
Isabela United Doctors Medical Center
01.2016 - 02.2020
Radiologic Technologist
Manango Hospital
09.2015 - 12.2015
Associate Of Applied Science (AAS) - Radiography
Pima Medical Institute
Bachelor Of Science (BS) - Radiologic Technology
Medical Colleges of Northern Philippines