Louis brown
Sugar Land,TX
Summary
Dynamic leader with proven expertise in operations management and customer relationship management, honed at Horn Solutions/BGSF. Excelled in building high-performing teams and enhancing customer satisfaction through strategic planning and effective conflict resolution. Achieved significant improvements in employee engagement and service delivery, showcasing exceptional team leadership and time management skills.
Overview
17
17
years of professional experience
Work History
Manager-Consulting and Staffing
Horn Solutions/BGSF
10.2009 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Manager-Consulting and Staffing
Solomon Edwards
08.2007 - 09.2009
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Education
BBA - Marketing/Minor in Accounting
The University of Texas At Austin
Austin, TexasSkills
- Customer service
- Team leadership
- Time management
Documentation and reporting
- Strategic planning
- Operations management
- Customer relationship management (CRM)
Timeline
Manager-Consulting and Staffing
Horn Solutions/BGSF
10.2009 - Current
Manager-Consulting and Staffing
Solomon Edwards
08.2007 - 09.2009
BBA - Marketing/Minor in Accounting
The University of Texas At Austin
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