Louis Dao
Bistro B Restaurant
OKLAHOMA CITY
2
Languages
8
years of professional experience
Detail-oriented Management Information Systems graduate with 8 years of experience in operations support, team coordination, and problem-solving. Expertise in data analysis, KPI reporting, SQL, and business process analysis. Pursuing Supply Chain Management education and Sheet Metal training to enhance skills in supply chain and aerospace operations. U.S. Citizen eligible for U.S. Secret Security Clearance.
Work History
Server
7 Years 10 Months- Provided customer service in a fast-paced environment while maintaining professionalism and accuracy.
- Coordinated daily operations with team members to enhance service delivery.
- Processed customer orders and payments accurately.
- Resolved customer concerns using effective communication and problem-solving skills.
- Resolved customer concerns through effective communication and problem-solving, improving satisfaction.
- Trained new employees on procedures and customer service standards to ensure consistent service quality.
- Maintained organized work areas and followed company safety procedures.
- Hours per week: 40
Education
Bachelor's degree - Management Information Systems
- Database Management
- Systems Analysis and Design
- Business Intelligence
- Data Analytics
- Project Management
- Business Process Management
- Information Systems
- Systems Development
- GPA: 2.97 of a maximum of 4
Bachelor of Business - Supply Chain Management
Aircraft Structural Technologies - Sheet Metal
Skills
Exceptional customer service
Guest engagement
Cash handling
Customer service
Microsoft Excel
Inventory management
Power BI
Event coordination
Stock organization
Ingredient sourcing
Lucidchart
Production planning
Warehouse management
Customer support
Critical thinking
SQL analytics
Database design
Languages
Vietnamese Spoken: Advanced | Written: Advanced | Read: Advanced
English Spoken: Intermediate | Written: Intermediate | Read: Intermediate
ADDITIONAL QUALIFICATIONS
U.S. Citizen | Eligible to obtain and maintain a U.S. Secret Security Clearance | English and Vietnamese | Available for full-time, onsite employment in Oklahoma City
Timeline
Server
Bistro B Restaurant
07.2018 - 05.2026Read More
University Of Oklahoma
Bachelor's degree from Management Information Systems
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University of Oklahoma
Bachelor of Business from Supply Chain Management
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Mid-Del Technolgy
Aircraft Structural Technologies from Sheet Metal
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