Louis Falciano
San Diego,CA
Summary
Highly motivated and adaptable individual with over 10 years of experience in the hospitality field. Lighthearted approach with core values, mixed with a strong moral compass have allowed me to work under strenuous situations and complete tasks efficiently. Strong work ethic, critical thinking, and exceptional interpersonal skills that have been proven effective. Seeking opportunities to expand skills and career while facilitating personal growth.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Sales and Operations
Above Board
San Diego, CA
04.2024 - Current
- Established relationships with key decision makers in target accounts to drive sales growth.
- Developed strategies to increase sales, improve efficiency and reduce costs within the restaurant operations.
- Analyzed existing processes and procedures related to sales operations to identify areas for improvement or further development.
- Provided guidance on pricing, promotions, product positioning, and other key decisions related to sales operations.
Bartender/Server
Lala/Barbusa
San Diego, CA
01.2024 - Current
- Provided guidance to restaurant owners on menu design, pricing structure and marketing tactics
- Evaluated existing processes for efficiency improvements including workflow optimization
- Monitored customer feedback surveys to identify areas of opportunity within the dining experience
- Resolved problems or concerns to satisfaction of involved parties.
Bartender
George's At The Cove
La Jolla, CA
07.2023 - 01.2024
- Prepared alcoholic and non-alcoholic beverages according to recipe standards
- Provided drink suggestions to customers based on their preferences
- Assisted in setting up the bar for service shift
- Attended regular training sessions to stay updated on new products or trends.
Assistant General Manager
The Shed Restaurant
Plainview, NY
10.2022 - 05.2023
- Managed store cash intake with high accuracy and prepared daily bank deposits
- Prepared staff work schedules and assigned team members to specific duties
- Completed thorough opening, closing and shift change functions to maintain operational standards each day
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Manager / Bartender / Server / Expeditor / Line Cook
The Crescent Beach Club
Bayville, NY
06.2015 - 08.2022
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service
- Trained new employees to perform duties
- Explained menu items, describing ingredients and cooking methods upon request
- Assisted in preparing salads, appetizers and desserts to speed up food service.
Front Server
2 Spring
Oyster Bay, NY
07.2020 - 07.2022
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages
- Explained menu items, describing ingredients and cooking methods upon request
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Sous Chef
Sagamore Yacht Club
Oyster Bay, NY
08.2019 - 03.2020
- Plated food according to restaurant artistic guidelines to promote attractive presentation
- Liaised closely with kitchen and front-of-house personnel
- Established and maintained regular maintenance schedule, keeping kitchen tools and equipment in operable condition
- Analyzed recipes to determine menu prices based on cost of food, labor and overhead.
Marketing Manager
Crosstown Solutions
Long Island City, NY
01.2019 - 05.2019
- Worked with management team to oversee and monitor marketing strategy
- Conducted thorough market research to obtain detailed understanding of consumer needs and trends
- Delivered compelling sales presentations to demonstrate expert product knowledge
- Planned and facilitated meetings to share marketing plans and explain future business goals.
Able Bodied Seaman
University of Hawaii system
Honolulu, HI
10.2018 - 01.2019
- Helmsman entering and exiting Honolulu Harbor
- Loaded and unloaded materials and research equipment using crane, A-Frame, forklift
- Cleaned, maintained and mended ship decks and assessed areas requiring major damage repair
- Swept, mopped and washed down decks to remove dirt and debris
- Chipped and cleaned rust spots on decks, superstructures or sides of ships.
Event Coordinator
B&G Hospitality
Hampton Bays, NY
04.2014 - 06.2015
- Led site walk-through and meetings prior to event to go over checklists and delegate assignments to staff
- Coordinated vendors, timelines and budgets for events
- Oversaw event logistics, venue scheduling and accommodations.
Education
Bachelors - Marine Transportation & Navigation
SUNY Maritime College
The Bronx, NY01.2018
Skills
- Coaching and Mentoring
- Food & beverage management
- Operations Oversight
- Team Leadership
- Cost estimating
- Event Logistics
- Relationship Building
- Food Preparation
Certification
- Food Safety Management Certification CA - 2024
- ABC Certification CA - 2023
- County of San Diego Food Handlers Training Certification CA - 2023
- Licensed USCG 3rd Mate - 2018
- Team Leadership Certification, United States Marine Corp - 2016
- AIM program USCGA - 2012
Personal Information
Willing To Relocate: Anywhere
Languages
- English, Native/ Bilingual
- Spanish, Professional
Timeline
Sales and Operations
Above Board
04.2024 - Current
Bartender/Server
Lala/Barbusa
01.2024 - Current
Bartender
George's At The Cove
07.2023 - 01.2024
Assistant General Manager
The Shed Restaurant
10.2022 - 05.2023
Front Server
2 Spring
07.2020 - 07.2022
Sous Chef
Sagamore Yacht Club
08.2019 - 03.2020
Marketing Manager
Crosstown Solutions
01.2019 - 05.2019
Able Bodied Seaman
University of Hawaii system
10.2018 - 01.2019
Manager / Bartender / Server / Expeditor / Line Cook
The Crescent Beach Club
06.2015 - 08.2022
Event Coordinator
B&G Hospitality
04.2014 - 06.2015
Bachelors - Marine Transportation & Navigation
SUNY Maritime College