Louis Gilbert
Oxon Hill
Summary
Dynamic and dedicated Computer Information Systems graduate from Livingstone College, May 2024, eager to leverage a strong foundation in troubleshooting, maintenance, and database management. Seeking a permanent role as a cybersecurity professional or IT specialist to enhance operational efficiency and foster a collaborative work environment. Committed to contributing to organizational success while supporting employee retention through proactive problem-solving and innovative solutions. Passionate about staying at the forefront of technology trends to drive continuous improvement and excellence in IT services.
Overview
8
8
years of professional experience
Work History
Delivery Driver
Amazon Lead Trans Logistics
Upper Marlboro, MD
11.2024 - Current
- Delivered packages efficiently while adhering to safety protocols and traffic regulations.
- Managed daily routing logistics, optimizing delivery routes for timely service.
- Conducted vehicle inspections to ensure operational readiness and compliance with maintenance standards.
- Trained new drivers on best practices for package handling and delivery efficiency.
- Implemented process improvements that enhanced delivery accuracy and reduced delays.
- Coordinated with team members to streamline communication and resolve logistical challenges.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Supported positive customer experience by resolving delivery issues promptly and effectively.
- Assisted with loading and unloading of goods to prevent delays and ensure timely deliveries.
- Enhanced customer trust by providing courteous and professional service during deliveries.
USPS Assistant Carrier
United States Postal Service, USPS
Washington, DC
07.2024 - 08.2024
- Delivered timely package deliveries in compliance with company safety standards.
- Managed route planning to optimize delivery efficiency and reduce travel time.
- Monitored vehicle maintenance schedules to ensure optimal performance and safety compliance.
- Implemented effective time management strategies to consistently meet tight delivery deadlines.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Directly interacted with customers to deliver mail, packages, and ordered goods.
- Provided exceptional customer service through effective communication with clients at every stage of the process.
Six Flags America
Team Memeber
Largo, MD
06.2020 - 07.2023
- Worked hard to learn required task quickly to maximize performance.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Rotated through series of different stations based on team needs.
- Improved knowledge and productivity through continuous education and learning from senior team leads.
- Addressed customer needs, responding to specific request.
- Developed positive customer relationships through friendly greetings and excellent service.
Dp Professionals
Automotive Detailer
Alexandria, VA
06.2018 - 07.2019
- Cleaned cars both externally and internally by hand or with the use of automated equipment.
- Waxed exterior of vehicles, removed compound with soft cloth and buffed to brilliant shine.
- Washed wide range of vehicles each day.
- Maintained cleanliness and presentation of stockroom and organized chemical racks by size, style, and color for visual appeal.
- Vacuumed car interiors to remove dirt and debris
- Used steam cleaning equipment to remove dirt from engine and engine compartment.
- Inspected vehicle to verify pristine appearance for customers.
- Cleaned upholstery, rugs, and other surfaces with cleaning agents to remove dirt and debris.
- Drove vehicles to or from workshops or customer workplaces or homes.
Education
Bachelor of Science - Computer Informations Systems
Livingstone College
Salisbury, NC05.2024
Skills
- Computer Skills
- Programming: SQL, Java, C, COBOL, Visual Basic,
- Data Visualization: Excel and Google Sheets
- Project Management
Timeline
Delivery Driver
Amazon Lead Trans Logistics
11.2024 - Current
USPS Assistant Carrier
United States Postal Service, USPS
07.2024 - 08.2024
Six Flags America
Team Memeber
06.2020 - 07.2023
Dp Professionals
Automotive Detailer
06.2018 - 07.2019
Bachelor of Science - Computer Informations Systems
Livingstone College