Louis Lang
Saint Paul,MN
Summary
People-oriented Team Lead experienced in performance monitoring, delegation, and member motivation. Achieved high productivity and efficient task completion through effective team coordination, conflict resolution, and strategic planning. Focused on delivering creative solutions and ensuring operational success through strong communication and leadership.
Overview
14
14
years of professional experience
Work History
Direct Care Provider
MRCI
Mankato, MN
01.2022 - Current
- Provided personal care and assistance to individuals with disabilities, enhancing daily living activities.
- Developed and implemented individualized support plans tailored to clients' unique needs and preferences.
- Assisted clients in communication efforts, promoting social interaction and community engagement.
- Monitored client behavior and health status, ensuring timely reporting of changes to healthcare professionals.
- Collaborated with healthcare professionals to develop customized care plans tailored to each patient''s unique situation.
Framer
KCSI
New Prague, MN
08.2017 - 01.2022
- Constructed high-quality frames using precision tools and techniques.
- Ensured adherence to safety protocols while operating framing equipment.
- Collaborated with team members to optimize workflow efficiency.
- Trained new staff on framing processes and best practices.
Margin Team Lead
Royal Bank of Canada, RBC
Minneapolis, MN
03.2012 - 07.2017
- Led cross-functional teams to enhance operational efficiency and streamline processes.
- Developed training programs to improve team performance and ensure compliance with regulatory standards.
- Implemented strategic initiatives that increased customer satisfaction and loyalty metrics.
- Mentored junior staff, fostering skill development and promoting a culture of continuous improvement.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Coordinated with finance teams on period-end close activities to ensure timely completion of all required reporting tasks related to margins analysis.
- Monitored daily sales activity to identify potential risks or discrepancies that could impact overall margin performance.
Education
Associate of Science - Accounting
Riverland Community College
Austin, MNSkills
- Microsoft Excel
- Pricing strategy
- Report generation
- Margin calculation
- Teamwork
- Organization skills
- Customer service
- Problem-solving
- Time management
- Multitasking
Timeline
Direct Care Provider
MRCI
01.2022 - Current
Framer
KCSI
08.2017 - 01.2022
Margin Team Lead
Royal Bank of Canada, RBC
03.2012 - 07.2017
Associate of Science - Accounting
Riverland Community College