Louis Marcell
Abingdon
Summary
Results-driven professional skilled in key account management and CRM management. Successfully led multidisciplinary teams and developed outreach programs that significantly increased awareness of behavioral health resources and landed individuals in life-saving treatment.
Overview
7
7
years of professional experience
Work History
Executive Director
Achieve Behavioral Health
Bel Air, MD
09.2024 - 04.2026
- Led strategic initiatives to enhance substance-use treatment service delivery and operational efficiency of PHP/IOP programs.
- Developed and implemented community outreach programs to increase awareness of behavioral health resources.
- Managed interdisciplinary teams to ensure compliance with regulatory standards and improve patient outcomes.
- Supervised Admissions, Outreach, Case Management, and Operations teams
Director of Business Development
Achieve Behavioral Health
Bel Air, MD
02.2023 - 09.2024
- Developed strategic partnerships with healthcare providers to drive census of PHP/IOP programs.
- Managed Business Development and Admissions teams and created processes and strategies since Achieve's inception.
- Analyzed customer feedback to improve service delivery and client satisfaction, used information to drive programming and housing decisions.
Outreach Representative
Pyramid Healthcare
Joppa, MD
05.2022 - 02.2023
- Developed outreach strategies to connect with community resources and support services in the Greater Baltimore Area.
- Coordinated educational workshops to promote SUD treatment with multiple agencies including treatment providers, state agencies, and homeless outreach.
- Created a referral network for 3 detox and residential facilities in the state of Maryland and assisted with other programs in VA and PA.
Outreach Representative
Avenues Recovery Centers
Cambridge, MD
09.2021 - 05.2022
- Created referral relationships for detox and residential SUD treatment in the Greater Baltimore area
- Focused on new business, created hundreds of new accounts for Medicaid/Commercial Insurance clients seeking treatment.
Assistant Director of Philanthropy
Ashley Addiction Treatment
Havre De Grace, MD
01.2019 - 09.2021
- Developed and implemented fundraising strategies to enhance donor engagement and retention.
- Collaborated with cross-functional teams to organize successful fundraising events and campaigns.
- Managed donor database, ensuring accuracy of information and streamlined communication efforts.
- Awarded multiple grants from private and state agencies.
Education
High School Diploma -
C. Milton Wright
Bel Air06-2006
Skills
- Community engagement
- Sales training and leadership
- Pipeline development
- Networking
- Key account management
- CRM management
Timeline
Executive Director
Achieve Behavioral Health
09.2024 - 04.2026
Director of Business Development
Achieve Behavioral Health
02.2023 - 09.2024
Outreach Representative
Pyramid Healthcare
05.2022 - 02.2023
Outreach Representative
Avenues Recovery Centers
09.2021 - 05.2022
Assistant Director of Philanthropy
Ashley Addiction Treatment
01.2019 - 09.2021
High School Diploma -
C. Milton Wright