LOUIS MARTINI
Selden
Summary
Experienced in customer service and sales, with a focus on maximizing customer engagement and sales effectiveness. Familiar with multiple design and testing methodologies, supporting innovative product development. Capable of leveraging analytical skills to improve service delivery and operational efficiency. Dedicated to achieving measurable business outcomes and enhancing customer experiences.
Overview
14
14
years of professional experience
Work History
Bartender
Jake’s 58 Casino
04.2024 - Current
- Fostered positive customer relationships through attentive service and personalized recommendations.
- Implemented efficient workflows to streamline drink preparation during high-volume shifts.
- Collaborated with kitchen staff to ensure timely service coordination for food and beverage orders.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Bartender
Mirabelles
01.2024 - Current
- Crafted and served a diverse range of cocktails, ensuring exceptional taste and presentation.
- Maintained bar inventory, ordering supplies to optimize stock levels and reduce waste.
- Trained new staff on bartending techniques, customer service standards, and safety protocols.
- Managed cash handling and processing transactions accurately during peak hours.
- Developed seasonal drink menus, incorporating customer feedback to enhance offerings.
Bartender
R.AIRE
06.2023 - 01.2024
- Responded quickly to meet customer needs and resolve problems.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Participated in ongoing training to enhance own job skills and knowledge.
- Experienced with social media and communications platforms.
- Worked with coworkers to complete tasks.
Pump Truck Operator
Clear Brook Environmental
12.2022 - 06.2023
- Operation and safe driving of large trucks and rigs with the proper licenses.
- Service grease and waste traps with a clean efficiency.
- Properly dispose of environmental wastes in a safe and assigned facility.
- Proficiently inspected vehicle systems including brakes, steering, tires, and lights prior to each trip.
Security Guard
Allstar Security & Consulting Inc
06.2015 - 09.2016
- Patrolled and monitored the premises in a company vehicle, on a bicycle, and on foot.
- Performed cash drops while maintaining complete security and control over the drop box.
- Used effective time management when it came to personnel and security asset coordination and accountability.
- Checked the identification of everyone who entered and exited the facility to eliminate unauthorized visitors.
- Protected personal and company property from robbery, vandalism, and unauthorized entry.
Bartender/Server
Ruby Tuesday
06.2012 - 09.2016
- Maintained high service standards by keeping meticulous records of alcohol and mixer inventories and completing orders on time.
- Relayed orders to the bar and kitchen by accurately recording guest choices and entering them into the register.
- Kept track of cash receipts and deposits to ensure complete accuracy.
- Double-checked guests' identification before serving alcoholic beverages.
- Demonstrated genuine hospitality while greeting and establishing rapport with guests.
- Planned ahead of time for large parties and reservations, anticipating the need for planning and staffing.
Education
High School Diploma - undefined
Newfield High School
Selden, NY06.2013
Skills
- Sale expertise
- Hospitality service expertise
- Bill computation
- Order accuracy
- Cash Handling
- Item promotion
- High-volume dining
Timeline
Bartender
Jake’s 58 Casino
04.2024 - Current
Bartender
Mirabelles
01.2024 - Current
Bartender
R.AIRE
06.2023 - 01.2024
Pump Truck Operator
Clear Brook Environmental
12.2022 - 06.2023
Security Guard
Allstar Security & Consulting Inc
06.2015 - 09.2016
Bartender/Server
Ruby Tuesday
06.2012 - 09.2016
High School Diploma - undefined
Newfield High School