Louis Teel
Las Vegas, NV 89121-3229,Nevada
Summary
Accomplished professional offering great communication and customer service skills. Reliable and dedicated when working alone or as part of team. Hardworking OSP experienced in field and ready for challenging assignments. Reliable in completing quality work and exceeding expectations. Seasoned installation and repair technician setting up, configuring and maintaining diverse telecommunications systems. Excellent relationship-building and problem-solving skills with demonstrated success in working both alone and as part of team. Good communicator and prioritizer. efficient Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly.
Overview
10
10
years of professional experience
Work History
Cable Technician
Cox Communications
Las Vegas, NV
01.2018 - Current
- Inspected cable lines to identify any damage or corrosion that could affect service.
- Performed work for residential and business customers, including connecting, reconnecting, disconnecting or altering services.
- Adhered to established safety protocols while working on ladders or rooftops during installation processes.
- Prepared for daily work assignments by requisitioning equipment and supplies from warehouse and stocking vehicle.
- wrote detailed documentation describing the layout of each cabling network after completion of an installation project.
- Updated records of customer accounts in company databases to maintain accurate information on service requests.
- Performed maintenance activities on existing cable systems, including troubleshooting problems with signal strength or clarity.
- Tested newly installed cables using specialized testing equipment such as voltmeters, signal level meters and sweep frequency generators.
- Collaborated with customers to explain services available and answer questions about technical issues.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Planned and completed group projects, working smoothly with others.
- Prioritized and organized tasks to efficiently accomplish service goals.
Lead Ramp Agent
Delta Global Services
Las Vegas, NV
10.2013 - 01.2018
- directed ground crew in loading,unloading securing and staging of aircraft cargo and baggage.
- ensure cargo is distributed so that space is maximized.
- calculate load weight for multiple cargo bins to maintain center of gravity.
- clean interior of plane for timely loading of next flight.
- operate company vehicle to transport luggage and equipment.
- Verified accuracy of freight weights against documentation before loading onto aircrafts.
- Managed a team of ramp agents by providing guidance, feedback, training and support when needed.
- Coordinated day-to-day schedules, tasks and positions for ground crew.
Skills
- Device Configuration
- Troubleshooting Skills
- Equipment Repairs
- System Repairs
- Customer Service
- Attention to Detail
- Dedicated and Strong Work Ethic
- Writing Reports
- Configuring Equipment
- Safety Practices
- Troubleshooting and Resolution
- Service Documentation
Timeline
Cable Technician
Cox Communications
01.2018 - Current
Lead Ramp Agent
Delta Global Services
10.2013 - 01.2018