Summary
Overview
Work History
Education
Skills
Awards
Languages
Timeline
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Louis Torres

Rego Park,NY

Summary

Looking for a role in hospitality where I can leverage my customer service skills to provide exceptional guest experiences and ensure customer satisfaction.

Overview

4
4
years of professional experience

Work History

Sales Associate

Verizon
North New Hyde Park, USA
10.2023 - 08.2024
  • Led recruitment, training, and employee development programs to boost team performance and revenue growth by building a strong sales force
  • Improved employee retention by fostering a supportive and engaging work culture
  • Managed daily operations to ensure sales staff followed and understood company policies
  • Built and maintained solid customer relationships to foster business growth and development

Cash Operations

Seminole Hard Rock Tampa Hotel/Casino
Tampa, USA
06.2021 - 04.2023
  • Transport cash carts to designated storage locations as needed
  • Report any issues related to poker or table boxes to the Lead Count team
  • Ensure compliance with all company, departmental, and state guidelines and regulations
  • Lead by example, sharing knowledge and skills to mentor others
  • Verify, bundle, and document all cash properly, ensuring accurate handling and packaging
  • Handle large amounts of money with responsibility and precision
  • Obtain and maintain the appropriate state gaming commission license
  • Uphold departmental safety and security standards

Package Handler

United Parcel Service
Tampa, USA
12.2020 - 06.2021
  • Responsible for efficiently loading, unloading, and sorting packages to ensure timely and accurate deliveries
  • Developed strong time management, organizational, and teamwork skills while working in a fast-paced environment
  • Ensured that packages were handled safely, meeting UPS standards for care and precision

Education

High School Diploma -

Hillcrest High School
Jamaica, NY
06.2017

Skills

  • Communication
  • Attention to Detail
  • Team Work
  • Interpersonal Skills
  • Customer Service
  • Adaptability
  • Time Management
  • Discretion
  • Coaching and Mentoring
  • Active Listening
  • Lead Generation
  • Account Management
  • Market Research
  • Customer Retention
  • Creativity
  • Mindfulness

Awards

Corporate Trainer Certificate, Promoted after achieving 10 sales in a single week, consistently surpassing targets. Played a key role in training and mentoring colleagues, helping them develop their skills and advance within the company.

Languages

English

Timeline

Sales Associate

Verizon
10.2023 - 08.2024

Cash Operations

Seminole Hard Rock Tampa Hotel/Casino
06.2021 - 04.2023

Package Handler

United Parcel Service
12.2020 - 06.2021

High School Diploma -

Hillcrest High School

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Louis Torres