Louis Wersching
West Palm Beach,Florida
Summary
Meticulous residential home superintendent offering excellent skills in installation, repair, maintenance and customer service. Offering proven history of reliability and integrity, demonstrated across 30 years of industry experience. Forward-thinking professional offering experience working in demanding, deadline-driven environments. Exhibit effective human relation skills by showing empathy, communication, and provide appropriate leadership.
Overview
37
37
years of professional experience
Work History
Superintendent
Minto Communities
2021.03 - Current
- Responsible for proactively resolving customer issues after the closing of the home.
- Evaluates homeowner requests to determine if the repair issues are warrantable
- Work with Coordinators to review the warrantable items to determine the time frames to have the work completed. Inform the homeowner of the time frames.
- Contractor Management - certify warranty work is completed within contractor obligations
- Specializes and actively participates in the troubleshooting of common and uncommon issues encountered in post close, in warranty, and out of warranty issues. Provides technical assistance and feedback to other Minto staff members regarding problems encountered, and the proactive correction of methods used during initial construction.
- Interact with residents by phone, email or in person to follow up on warranty work orders.
- Track work orders to ensure completion in a timely manner
- Follow up with vendors and subcontractors on warranty related items
- Administer and resolve warranty issues on new homes
- Utilize computer software programs to create and track warranty work
- Guide new homeowners on the maintenance requirements of their new home
- Maintain a positive and professional demeanor toward all residents and co-workders
Lead Field Service Technician
Distinctive Kitchens & Baths
2020.01 - 2021.03
- Provided exemplary customer service on each field visit.
- Interacted with all necessary partners including super attendants upper management and homeowners.
- Partnered with management on troubleshooting and repairs to successfully complete projects within anticipated deadlines.
- Completed partial or full dismantling of cabinetry to quickly repair or replace defective components and restore functionality.
- Positively engaged with customers and maintained professional appearance at all times as company representative.
- Properly completed work reports for each field visit.
Owner
A Cabinet Connection
2010.07 - Current
- Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
- Put together realistic budgets based upon costs and fees for effectively operating business.
- Manufacture and install all phases of cabinetry.
- Worked with clients to design custom cabinets and budgets.
- Estimated costs for custom cabinets including design, material, installation and labor.
- Studied project plans and blueprints to determine required materials and specifications, plan projects and coordinated necessary supplies.
- Installed crown molding and other trim components to finish interior spaces with desired looks.
- Maintained compliance with all safety and code regulations to protect crew members, clients and structures from harm.
- Designed, constructed and installed cabinetry and woodwork while adhering to time and budget constraints for residential and commercial clients.
Lead Installer-Project Manger
J&J Casework, Inc.
2008.10 - 2010.10
- Interacted daily with various project managers, subcontractors .
- Read and interpreted blueprints and construction documents to determine project directives.
- Laid out materials and system components to prepare for installation.
- Followed established job site safety regulations and maintained safe and clean work area.
- Planned and executed work with proper tools and materials to maximize efficiency.
- Recognized and reported potential project challenges and assisted with solutions.
- Interpreted job site supervisor's orders and technical documentation to complete accurate work.
- Worked with speed and accuracy to consistently meet production standards.
- Completed daily installations according to strict schedules.
Cabinet Installer
Masco Contractor Services
2004.06 - 2008.10
- Partnered with management to successfully complete projects within anticipated deadlines.
- Continuous review and job site implementation of OSHA and company safety practices.
- Maintained neat, clean and hazard-free sites.
- Contributed to team success and customer satisfaction by working quickly and helping team members.
- Installed crown molding and other trim components to finish interior spaces with desired looks.
- Maintained proper fit and appearance of cabinets and countertops to fit into desired installation area.
Owner
Creative Cabinetry, Inc.
1987.10 - 2004.10
- Monitored supplier operations to verify quality, pricing, delivery schedule and conformance to contract specifications.
- Hired and mentored core start-up team, working to outline initial company policies and procedures.
- Engaged professionally with customers to build rapport and nurture relationships.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Prepared blueprint takeoffs and estimates for clients.
- Design, manufacture and install residential and commercial cabinetry.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Established beneficial professional networks and partnerships to gain insight and support resulting in long-term business relationships.
- Organized sales paperwork, presented proposals and finalized contracts.
- Managed 5 employees by supervising daily tasks.
Education
High School Diploma -
HIghland High School
Highland, NY06.1977
Carpentry Certification - Construction Trades
Ulster BOCES
Port Ewen, NY06.1977
Skills
- Workflow Management
- Safety standards and protocols
- Installation and maintenance
- Customer Relations
- Good communication skills
- Creative problem solving
- Work order management
- Troubleshooting and repair
- Record keeping
- Quality assurance controls
- Safety awareness
Timeline
Superintendent
Minto Communities
2021.03 - Current
Lead Field Service Technician
Distinctive Kitchens & Baths
2020.01 - 2021.03
Owner
A Cabinet Connection
2010.07 - Current
Lead Installer-Project Manger
J&J Casework, Inc.
2008.10 - 2010.10
Cabinet Installer
Masco Contractor Services
2004.06 - 2008.10
Owner
Creative Cabinetry, Inc.
1987.10 - 2004.10
High School Diploma -
HIghland High School
Carpentry Certification - Construction Trades
Ulster BOCES
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