Louis Zarcone
San Diego,CA
Summary
Resilient professional well-known for successfully transforming problematic customer accounts into ongoing, lucrative contracts. Pursuing an Account Executive role where hard work and dedication will be highly valued.
Overview
42
42
years of professional experience
Work History
Family Caregiver
IHSS Public Authority
03.2023 - Current
- Managed household tasks efficiently, creating a clean and organized living environment conducive to patient wellbeing.
- Contributed to a positive atmosphere within the home setting by engaging in meaningful conversations and recreational activities with patients.
- Coordinated healthcare appointments for patients, ensuring timely access to necessary medical services.
- Assisted patients with physical therapy exercises, promoting improved mobility and overall health outcomes.
- Served as a dedicated advocate for patient needs when interacting with healthcare professionals or insurance companies.
Customer Service /Customer Returns Associate
The Home Depot Inc
08.2019 - 03.2020
- Performed inventory of product on returns carts.
- Cultivated positive relationships with customers by demonstrating empathy and understanding during difficult situations involving returns or refunds.
- Enhanced customer satisfaction by promptly processing and resolving return request
- Used distributor and manufacturer websites to process orders and request returns.
Account Executive
Sysco San Diego
12.2017 - 04.2019
- Maximized revenue by servicing accounts and proposing new products and services to established customers.
- Maintained 20 million dollars in Business with various National, and Locally contracted restaurants
- Processed Orders, coordinated inventories, delivery, and maintained contracts
Customer Service Supervisor
Sysco
07.2015 - 07.2018
- Evaluated interactions between associates and customers to assess personnel performance and customer satisfaction.
- Directed personnel training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
- Supervised 6 employees and the will call department
Inside Sales Representative
Sysco
07.2015 - 12.2017
- Maintained friendly and professional customer interactions at all times.
- Determined needs, delivered solutions and overcame objections through consultative selling skills.
- Answered customers' questions regarding products, prices and availability.
Assistant Marketing Associate
Sysco
07.2005 - 07.2014
- Coordinated efforts of 6 high volume sales team members engaged in growing sales and coordinating, food orders, delivery, payments , placing special orders and monitoring inventories
Sales And Marketing Associate
Sysco
07.2002 - 07.2005
- Grew business sales through effective cross-selling, exceptional customer service and cold calling.
- Identified prospects' needs and developed appropriate responses along with information on fitting products and services.
- Set up appointments with potential and current customers to discuss new products and services.
- Contacted customers and prospects to generate new business for [Type] projects to achieve company goals.
Customer Service Supervisor
Sysco
07.1999 - 07.2002
- Directed personnel training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Evaluated interactions between associates and customers to assess personnel performance and customer satisfaction.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Conferred with sales teams and team leaders to communicate targets, boost revenue and improve promotional strategies.
Customer Service Representative
Sysco
06.1998 - 07.1999
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Supported customer needs by fielding diverse questions about issues such as available merchandise, current prices and upcoming company changes.
- Responded to customer requests for products, services and company information.
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Provided primary customer support to internal and external customers in fast-paced environment.
Chiropractic Assistant
Clothey Chiropractic
05.1994 - 06.1998
- Answered phones to respond to customer questions, provide information and schedule appointments.
- Developed strong rapport with patients leading to high levels of trust and satisfaction, fostering long-term relationships.
- Prepared examination rooms with necessary equipment, promoting efficient appointment flow while prioritizing sanitation protocols.
- Educated patients on chiropractic care benefits, resulting in increased referrals and new client acquisition.
- Greeted incoming visitors warmly and directed patients to appropriate areas to keep office running smoothly.
Manager Pizzeria Cook
Leggio's Italian Ristorante
01.1993 - 10.1995
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cooked various italian dishes and Pizza
Owner
JR James Restaurant
01.1992 - 10.1992
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Baker/Deli Clerk
Solunto Baking Co ,Honey Bee Deli
06.1982 - 01.1992
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Collaborated with team members to complete large orders for special events, ensuring timely delivery and client satisfaction.
- Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
- Ensured product freshness by implementing proper storage techniques and regularly rotating stock.
Education
Sports Medicine
Grossmont College
El Cajon, CAAssociate of Science - Orthopedic Assisting
Maric College San Diego
San Diego, CA1995
High School Diploma -
Crawford High School
San Diego, CA1984
Skills
- Relationship building and management
- Account servicing
- Order processing
- Business development
- Order management
- Transportation Assistance
- Emotional Support
Additional Information
Very conscientious, loyal and ethical
Timeline
Family Caregiver
IHSS Public Authority
03.2023 - Current
Customer Service /Customer Returns Associate
The Home Depot Inc
08.2019 - 03.2020
Account Executive
Sysco San Diego
12.2017 - 04.2019
Customer Service Supervisor
Sysco
07.2015 - 07.2018
Inside Sales Representative
Sysco
07.2015 - 12.2017
Assistant Marketing Associate
Sysco
07.2005 - 07.2014
Sales And Marketing Associate
Sysco
07.2002 - 07.2005
Customer Service Supervisor
Sysco
07.1999 - 07.2002
Customer Service Representative
Sysco
06.1998 - 07.1999
Chiropractic Assistant
Clothey Chiropractic
05.1994 - 06.1998
Manager Pizzeria Cook
Leggio's Italian Ristorante
01.1993 - 10.1995
Owner
JR James Restaurant
01.1992 - 10.1992
Baker/Deli Clerk
Solunto Baking Co ,Honey Bee Deli
06.1982 - 01.1992
Sports Medicine
Grossmont College
Associate of Science - Orthopedic Assisting
Maric College San Diego
High School Diploma -
Crawford High School