Summary
Overview
Work History
Education
Skills
Timeline
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Deanna Robles

Milpitas,CA

Summary

Methodical and detail-oriented team player with expertise in team leadership. Driven and decisive with passion for building and retaining highly effective teams. Efficient communicator excelling at building relationships across organizational levels. Proficient in Zoom, Google Suite, Outlook and Microsoft office.

Overview

5
5
years of professional experience

Work History

Server/Cashier

Cheesecake Factory Inc
Lynnwood, WA
08.2018 - 08.2021
  • Trained and mentored new personnel hired to fulfill various roles.
  • Answered questions about store policies, addressed customer concerns, and managed over 50 customer calls per day.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Provided expertise on products, including demonstrating features, answering questions, and redirecting objections to highlight positive aspects.

Reservation Agent / Event Coordinator Specialist

Elevated Sportz
Bothell, WA
06.2016 - 08.2018
  • Participated in job fairs and supported the Director of Operations with onboarding new hires and filed HR documents.
  • Arranged for group bookings in collaboration with sales department for special events.
  • Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
  • Prepared customer invoices, accepted payments and processed refund and cancellation requests.
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.

Education

Bachelor of Arts - Communications

University of Washington
Seattle, WA

Skills

  • Customer Service
  • Prioritization and Multitasking
  • Bookkeeping, Filing, and Calendar Management
  • Microsoft Word, Excel, Powerpoint
  • Time Management
  • Verbal and Written Communication
  • Proficiency in Google Suite, Outlook
  • Zoom, ServiceNow, Slack
  • Call Response and Transfer
  • Reliable and Punctual

Timeline

Server/Cashier

Cheesecake Factory Inc
08.2018 - 08.2021

Reservation Agent / Event Coordinator Specialist

Elevated Sportz
06.2016 - 08.2018

Bachelor of Arts - Communications

University of Washington
Deanna Robles