Louise Anderson
Fletcher,NC
Summary
Dynamic store manager determined to exceed company sales goals. Enhanced customer satisfaction through effective training and mentoring, while optimizing product placement to drive sales. Recognized for reducing employee turnover by fostering a supportive work environment and implementing strategic marketing initiatives.
Overview
16
16
years of professional experience
Work History
Store Manager
Citistop (Formally Market Center)
07.2020 - 11.2025
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Store Manager
Market Center
08.2013 - 07.2020
- Hand-selected by executive leadership to spearhead operations at the Biltmore Village flagship, ensuring the store's high end aesthetic and service standard mirrored corporate brand identity.
- Cultivated a sophisticated shopping environment tailored to Biltmore Village's premium demographic and maintained a polished store appearance and wite glove customer service standards.
- Mentored a service-oriented tem to adopt a consultative sales approach, elevating the customer experience to match the expectations of a world-class shopping district.
Pricebook Coordinator/C-Store Auditor
Market Center
04.2010 - 08.2013
- Oversaw the integration of the pricebook with POS systems, back office software, and accounting systems.
- Managed new item setup, vendor price changes, and the discontinuation of products.
- Conducted regular audits to reconcile pricing discrepancies between vendor invoices, system data and store-level reporting.
- Verified daily store paperwork from 7 locatoins, including bank deposits, invoices, lottery reports, EBT reports, coupons, ATM and safe reports.
Education
Bachelor of Social Work -
Mars Hill College
Mars HillSkills
- Customer interaction skills
- Training and mentoring
- Inventory control
- Product placement optimization
Timeline
Store Manager
Citistop (Formally Market Center)
07.2020 - 11.2025
Store Manager
Market Center
08.2013 - 07.2020
Pricebook Coordinator/C-Store Auditor
Market Center
04.2010 - 08.2013
Bachelor of Social Work -
Mars Hill College