Louise Baum
Brookshire,TX
Summary
University of Houston - Downtown graduate, Bachelor of Science in Criminal Justice, cum laude honors (3.67/4.0 GPA.) 10+ years of service as a Transportation Security Officer with U.S. Department of Homeland Security protecting America's transportation infrastructure and ensuring freedom of movement for people and commerce. Recent experience in Human Resources working a reasonable accommodation assignment in front office operations and security roles. Detail-oriented. Excellent verbal and written communication skills. Ability to actively listen, identify, and solve problems. Adaptable and resilient.
Overview
11
11
years of professional experience
Work History
Front Office Receptionist
Human Resources Dept - TSA
Houston, TX
10.2024 - Current
- Working reasonable accommodation assignment due to work-related injury
- Managing front desk operations, keeping track of visitors and deliveries
- Checking-in scheduled appointments for fingerprinting, etc.
- Utilizing OneNote to manage lost and found email and phone inquiries, enhancing efficiency in tracking inquiries and return of private property that was left at airport
- Excellent time management skills
Transportation Security Officer
Transportation Security Administration, TSA
Houston, Tx
09.2015 - Current
- Monitored passenger screening processes to ensure compliance with safety regulations.
- Conducted thorough inspections of baggage and cargo using advanced scanning technology.
- Collaborated with law enforcement agencies to respond effectively to security threats.
- Trained new personnel on procedures and best practices for security operations.
- Led daily briefings to communicate security updates and reinforce protocol adherence.
- Assisted passengers with special needs or disabilities during the security screening process, ensuring their comfort and dignity were maintained at all times.
- Detected potential threats by utilizing advanced screening technology, such as X-ray machines and metal detectors.
- Completed extensive training in emergency response protocols related to fire safety and hazardous material handling
- Performed pat-downs to look for unauthorized materials and weapons.
- Responded to emergency situations with professionalism and efficiency, ensuring the safety of passengers and staff.
- Stayed current on evolving security protocols by participating in ongoing training programs and workshops regularly.
- Maintained a high level of situational awareness during peak travel times, enabling quick response to potential issues.
Education
Bachelor of Science - Criminal Justice
University of Houston-Downtown
Houston, TX12-2001
Skills
- Excellent communication skills
- Written and verbal skills
- Listening skills
- Problem-solving
- Relationship building
- Strong organizational skills
- Administrative support
- Office management
- Data entry
- Record-keeping/file management
- Attention to detail
Languages
Spanish
Elementary
French
Limited Working
Timeline
Front Office Receptionist
Human Resources Dept - TSA
10.2024 - Current
Transportation Security Officer
Transportation Security Administration, TSA
09.2015 - Current
Bachelor of Science - Criminal Justice
University of Houston-Downtown