Overview
Work History
Education
Skills
Availability
Evening Phone
Education and Training
Day Phone
Timeline
Generic

Louise Butler

Saint Louis

Overview

35
35
years of professional experience

Work History

Foreclosure Specialist

USDA Rural Development
12.2021 - 04.2025
  • Assist borrowers with foreclosure related questions, while drawing conclusions to find solutions to their inquiries for example, how to cure delinquency through a short cure, or the option to refinance with another lender or selling the property.
  • Discuss foreclosure procedures and explain policies, rules, and regulations to the borrowers for example, how to send certified funds to cure foreclosure, which can be a money order, cashier check, money gram or western union.
  • Answer inquiries from attorneys, field offices, state offices, as well as internal and external customers.
  • Research and analyze foreclosure accounts and input data into Microsoft Excel spreadsheet.
  • Provide counseling assistance to homeowners or heirs facing foreclosure, which include discussing loss mitigation, short sales, deed in lieu, short cures, and full cure of the delinquency.
  • Assist with training newly hired employees to the department.

Accounting Technician

USDA Rural Development
08.2014 - 12.2021
  • Employed in mortgage loan servicing for more than 28 years, experience includes loan origination and closing, real estate taxes/insurance, payment application, payment subsidy, foreclosure, and debt collection, assisting borrowers with hazard insurance claim processing.
  • Coordinating with management, team members, I assist attorneys, title companies, banks, internal and external customers with the USDA requirements to obtain a final payoff.
  • Analyze complex financial data to determine facts, draw conclusions, and recommend actions.
  • As an acting lead processor, I review production volume and reallocate the workload to eliminate expired tasks.
  • Research and responds to phone inquiries, chats, emails, faxes, tasks inquiries from the State office, Field offices and lenders
  • I provide management with recommendations to improve workflow and reduce back log.
  • I researched borrower’s payment history explaining complicated payments and transactions such as a reversal, corrections, curtailments, posting of current, delinquent, paid in full accounts and reapplications, to resolve accounting transaction errors.
  • Analyzes and interprets account activity and legal documents for responses to homeowners, title companies, attorneys, banks, Field, and state offices when responding to dispute inquiries through oral and written correspondence.
  • Assist the title company with the following compliance documents needed to provide a final payoff


Customer Service Telephone Processor

USDA Rural Development Business Center
04.1997 - 08.2014
  • As a Customer Service Representative, I Utilized knowledge of federal and state laws and regulations as well as thorough program knowledge to communicate complex mortgage information to a diverse audience base.
  • This included answering inquiries on a wide range of subjects from payment assistance to explaining daily simple interest accrual, provided general account information as well as addressing any areas of confusion or customer concern.
  • I assist borrowers in completing necessary paperwork and provide status updates on insurance claims funds distribution.
  • Communicated effectively with top management and organization within the agency and with the public.
  • I Provided prompt and accurate responses to customer telephone inquiries as well as, written and oral communication on a nationwide portfolio of over 600,000 borrowers.
  • I handled inbound inquiries on billings, adjustments, applications of payments and loan matters, while providing exceptional customer service to the customers and third parties.
  • Resolved customer inquiries related to tax/insurance disbursements, escrow analysis, interest assistance changes, payoff requests, payment applications, re-amortizations, name/address changes, non-cash credits, soldier/sailor relief refund, credit report/appraisal fees and refunds of IRS offsets.
  • Processed customer payments by phone while securing confidential information
  • Discussed loan servicing practices/concepts and utilized collection strategies to resolve delinquency

Documentation Support Clerk/Loan Processor

Bank of America
05.1990 - 03.1997
  • Assisted colleagues with various tasks during peak periods or absences to maintain optimal workflow efficiency at all times.
  • Built rapport with customers through empathetic listening skills coupled with genuine assistance in resolving their concerns.
  • Demonstrated excellent attention to detail in proofreading documents before distribution or submission.
  • Improved data accuracy by meticulously reviewing and updating records in internal systems.
  • Reduced response time to customer inquiries with prompt and accurate communication.
  • Conducted thorough research to gather pertinent information for various projects, contributing to informed decision-making processes.
  • Maintained a well-organized filing system, enabling efficient retrieval of important documents when needed.
  • Processed incoming mail, ensuring timely distribution and accurate recordkeeping.
  • Ensured adherence to company policies and procedures through diligent compliance monitoring efforts.
  • Contributed to a positive work environment by consistently demonstrating professionalism, reliability, and teamwork.

Education

Business

Saint Louis Community College
St. Louis, MO

Skills

  • Foreclosure procedures
  • Financial analysis
  • Document preparation
  • Customer service
  • Regulatory compliance
  • Data entry
  • Leadership/ Management

Availability

Permanent, Full-Time

Evening Phone

(314) 845-6633

Education and Training

other

Day Phone

(314) 662-3693

Timeline

Foreclosure Specialist

USDA Rural Development
12.2021 - 04.2025

Accounting Technician

USDA Rural Development
08.2014 - 12.2021

Customer Service Telephone Processor

USDA Rural Development Business Center
04.1997 - 08.2014

Documentation Support Clerk/Loan Processor

Bank of America
05.1990 - 03.1997

Business

Saint Louis Community College

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Louise Butler