Louise Charles
New York
Summary
Retail professional with extensive experience at Macy's, recognized for exceptional customer service and transaction accuracy. Expertise in cash management and effective problem resolution, leading to increased sales through personalized recommendations and strong customer relationships. Focused on enhancing shopping experiences and consistently meeting store objectives.
Overview
1
1
year of professional experience
Work History
Cashier
Kohls Department Store
08.2022 - 01.2024
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
Retail Sales Associate
Macy's
- Greeted customers while addressing product inquiries and assisting with selections and purchases.
- Increased sales revenue through tailored product recommendations for individual customers.
- Managed cash register operations, ensuring transaction accuracy and loss prevention.
- Assisted in establishing promotional displays to enhance visibility and drive sales.
Sales Associate
Bath & Body Works
- Enhanced store aesthetics by organizing racks and shelves to promote merchandise effectively.
- Employed suggestive selling techniques to assess customer needs and boost sales.
- Established strong customer relationships to encourage loyalty and repeat business.
- Reduced peak hour wait times, ensuring high levels of customer satisfaction.
Education
3 Years Completed - Business Administration
York College-CUNY
Jamaica, NYSkills
- Customer service
- Transaction accuracy
- Team collaboration
- Problem resolution
- Cash management
- Retail sales
Timeline
Cashier
Kohls Department Store
08.2022 - 01.2024
Retail Sales Associate
Macy's
Sales Associate
Bath & Body Works
3 Years Completed - Business Administration
York College-CUNY