Overview
Work History
Education
Skills
Timeline
Manager

Louise Flores

New York,New York

Overview

20
20
years of professional experience

Work History

Manager

9th Avenue Saloon
New York City, United States
02.2015 - 03.2019
  • Closed out cash register and prepared cashier report at close of business.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
  • Improved customer service rankings by resolving issues quickly and accurately.
  • Consulted with managers to organize special events and promotions.

Team Manager

Level 3/VYVX Ads Services
New York City, United States
03.1997 - 06.2007
  • Focus on each customer's expectation internal and external
  • Resolving client issues in a timely and professional manner
  • Work as Lead with Order Processing team to ensure customer satisfaction
  • Verify USS1 orders to ensure proper billing codes/service levels were requested in order to keep in sync with billing/invoice schedule
  • Communication with Station Service /Internal Customer Service on any pending and/or urgent issues that may cause call
  • Create and submit necessary Credit Memo Request documentation and report all client discrepancy report


Customer Service Representative Supervisor

Ferco
New York, New York
01.1992 - 03.1997
  • Processing purchase orders from advertising agencies and advertisers
  • Coordinating the distribution of television and radio commercials
  • Assists with various advertising projects including talent request,international destinations,commercial element research and system training
  • Complete various quality control duties
  • Act as a liaison between advertising agencies andbroadcastings.

Education

High School Diploma -

The Assisium
New York New York
06.1981

Skills

  • Staff Training
  • Team Management
  • Employee Coaching and Motivation
  • Inventory Control Processes
  • Closing Procedures
  • Employee Performance Reviews
  • Customer Loyalty
  • Performance Tracking and Evaluations
  • Customer Relations
  • Preparing Employee payroll & Company invoices
  • Shipping & Receiving

Timeline

Manager

9th Avenue Saloon
02.2015 - 03.2019

Team Manager

Level 3/VYVX Ads Services
03.1997 - 06.2007

Customer Service Representative Supervisor

Ferco
01.1992 - 03.1997

High School Diploma -

The Assisium

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Louise Flores