Louise Flores
New York,New York
Overview
20
20
years of professional experience
Work History
Manager
9th Avenue Saloon
New York City, United States
02.2015 - 03.2019
- Closed out cash register and prepared cashier report at close of business.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
- Improved customer service rankings by resolving issues quickly and accurately.
- Consulted with managers to organize special events and promotions.
Team Manager
Level 3/VYVX Ads Services
New York City, United States
03.1997 - 06.2007
- Focus on each customer's expectation internal and external
- Resolving client issues in a timely and professional manner
- Work as Lead with Order Processing team to ensure customer satisfaction
- Verify USS1 orders to ensure proper billing codes/service levels were requested in order to keep in sync with billing/invoice schedule
- Communication with Station Service /Internal Customer Service on any pending and/or urgent issues that may cause call
- Create and submit necessary Credit Memo Request documentation and report all client discrepancy report
Customer Service Representative Supervisor
Ferco
New York, New York
01.1992 - 03.1997
- Processing purchase orders from advertising agencies and advertisers
- Coordinating the distribution of television and radio commercials
- Assists with various advertising projects including talent request,international destinations,commercial element research and system training
- Complete various quality control duties
- Act as a liaison between advertising agencies andbroadcastings.
Education
High School Diploma -
The Assisium
New York New York06.1981
Skills
- Staff Training
- Team Management
- Employee Coaching and Motivation
- Inventory Control Processes
- Closing Procedures
- Employee Performance Reviews
- Customer Loyalty
- Performance Tracking and Evaluations
- Customer Relations
- Preparing Employee payroll & Company invoices
- Shipping & Receiving
Timeline
Manager
9th Avenue Saloon
02.2015 - 03.2019
Team Manager
Level 3/VYVX Ads Services
03.1997 - 06.2007
Customer Service Representative Supervisor
Ferco
01.1992 - 03.1997
High School Diploma -
The Assisium
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