Summary
Overview
Work History
Education
Skills
Timeline
Generic

Louise Horn

Summary

A personable and dedicated customer service representative with extensive experience in customer relations and supervisor roles. Works hard to be a solid team player with an upbeat, positive attitude, and proven skill in establishing rapport with clients. Relentlessly motivated to maintain customer satisfaction and contribute to company success makes her an asset in whichever role or department is assigned.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Chicken Salad Chick
01.2025 - Current
  • Cross-trained in multiple departments to understand all company needs and train new employees.
  • Processed customer service requests via phone support.
  • Properly diagnosed customers' needs and proactively educated them about the features and benefits of the company's products and services.
  • Worked with internal teams to understand business needs and changing strategies.

Bartender

Chilis's Bar and Grill/ Assistant Manager
03.2022 - 12.2024
  • Skilled in mixology, customer service, and maintaining compliance.
  • Improved customer satisfaction by 20% at my previous job.
  • Excited to bring expertise and enthusiasm to create memorable guest experiences.
  • Prepared and served beverages for over 200 customers daily.
  • Assistant Manager.
  • An assistant manager is responsible for supporting the store manager by overseeing daily operations, supervising staff, and ensuring customer satisfaction.
  • Ensuring customer satisfaction.
  • Managing inventory.
  • Handling employee issues, contributing to overall business goals.
  • Hiring, training, and performance evaluations, while acting as a key point of contact in the manager's absence.

Assistant Manager

Versona Accessories
06.2021 - 02.2022
  • Assisted staff with resolving complex customer issues and implementing targeted solutions
  • Cross trained in multiple departments to process customer service requests via phone support, email support or live chat when needed
  • Documented customer correspondence in CRM to track requests, problems and solutions
  • Properly diagnosed customer needs and proactively educated them about the features and benefits of company products and services
  • Guided customers through troubleshooting, navigating the company website/mobile app or using the products or service using digital tools
  • Assisted customers by providing confirmations, answering questions and offering general information

Education

BA - Communication Studies Concentration

University of South Alabama
01.2016

Skills

  • Efficient and detail-oriented
  • Technical Support
  • Supervisory experience
  • Sales
  • Email support
  • Understanding Customer Needs
  • Creative Problem-Solving
  • Strong leadership,
  • Communication, and organizational skills
  • Microsoft Office
  • Mixology

Timeline

Customer Service Representative

Chicken Salad Chick
01.2025 - Current

Bartender

Chilis's Bar and Grill/ Assistant Manager
03.2022 - 12.2024

Assistant Manager

Versona Accessories
06.2021 - 02.2022

BA - Communication Studies Concentration

University of South Alabama
Louise Horn