Louisena Mertus
Hyattsville,MD
Overview
7
7
years of professional experience
Work History
Medical Assistant
Premier Allergy & Asthma
Glenn Dale, MD
06.2023 - 11.2024
- Handled patient callbacks and prescription refill requests to ensure timely service.
- Maintained accurate medical records through filing, charting, transcription, and data entry.
- Registered new patients in practice management software, ensuring precise demographic information.
- Answered phones and scheduled appointments, while greeting patients and managing supply orders.
- Conducted patient interviews to gather medical history, chief complaints, and vital signs.
- Contacted pharmacies to submit prescriptions and manage refills efficiently.
- Explained treatment procedures and provided physicians' instructions to patients clearly.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
Geriatric Nursing Assistant
Adelphi Nursing Home
Adelphi, MD
11.2021 - 05.2023
- Delivered compassionate, high-quality care to elderly patients, prioritizing comfort and well-being.
- Assisted patients with daily activities including bathing, dressing, grooming, and feeding.
- Maintained clean, safe environments through rigorous room sanitation and infection control protocols.
- Utilized strong communication skills to foster effective interactions with patients and healthcare professionals.
Supervisor
Wendys Restaurant
Bowie, MD
09.2017 - 03.2022
- Resolved customer complaints and adjusted policies to align with evolving needs.
- Established clear goals to enhance collaborative efforts among employees.
- Provided continuous training programs to support staff development.
- Conducted interviews, recommended candidates for hiring, and evaluated employee performance.
Education
Some College (No Degree) - Health Administration
Prince George's Community College
Upper Marlboro, MDSkills
- Medical terminology
- Electronic health records
- Patient scheduling
- Regulatory compliance
- Customer service
- Data entry
Timeline
Medical Assistant
Premier Allergy & Asthma
06.2023 - 11.2024
Geriatric Nursing Assistant
Adelphi Nursing Home
11.2021 - 05.2023
Supervisor
Wendys Restaurant
09.2017 - 03.2022
Some College (No Degree) - Health Administration
Prince George's Community College