Overview
Work History
Education
Skills
Timeline
Generic

Louisena Mertus

Hyattsville,MD

Overview

7
7
years of professional experience

Work History

Medical Assistant

Premier Allergy & Asthma
Glenn Dale, MD
06.2023 - 11.2024
  • Handled patient callbacks and prescription refill requests to ensure timely service.
  • Maintained accurate medical records through filing, charting, transcription, and data entry.
  • Registered new patients in practice management software, ensuring precise demographic information.
  • Answered phones and scheduled appointments, while greeting patients and managing supply orders.
  • Conducted patient interviews to gather medical history, chief complaints, and vital signs.
  • Contacted pharmacies to submit prescriptions and manage refills efficiently.
  • Explained treatment procedures and provided physicians' instructions to patients clearly.
  • Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.

Geriatric Nursing Assistant

Adelphi Nursing Home
Adelphi, MD
11.2021 - 05.2023
  • Delivered compassionate, high-quality care to elderly patients, prioritizing comfort and well-being.
  • Assisted patients with daily activities including bathing, dressing, grooming, and feeding.
  • Maintained clean, safe environments through rigorous room sanitation and infection control protocols.
  • Utilized strong communication skills to foster effective interactions with patients and healthcare professionals.

Supervisor

Wendys Restaurant
Bowie, MD
09.2017 - 03.2022
  • Resolved customer complaints and adjusted policies to align with evolving needs.
  • Established clear goals to enhance collaborative efforts among employees.
  • Provided continuous training programs to support staff development.
  • Conducted interviews, recommended candidates for hiring, and evaluated employee performance.

Education

Some College (No Degree) - Health Administration

Prince George's Community College
Upper Marlboro, MD

Skills

  • Medical terminology
  • Electronic health records
  • Patient scheduling
  • Regulatory compliance
  • Customer service
  • Data entry

Timeline

Medical Assistant

Premier Allergy & Asthma
06.2023 - 11.2024

Geriatric Nursing Assistant

Adelphi Nursing Home
11.2021 - 05.2023

Supervisor

Wendys Restaurant
09.2017 - 03.2022

Some College (No Degree) - Health Administration

Prince George's Community College

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Louisena Mertus