Louis Reyes Mendez
Providence,RI
Summary
Detail-oriented professional with a customer-based career in management, customer service, and retail. Excellent conflict resolution skills and payment processing accuracy via POS and cash handling. Successful at building customer relationships, maintaining a neat and organized work environment, and boosting team productivity. Committed to maintaining effective daily operations and delivering exceptional service due to strong communication, organizational, and problem-solving skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Manager
California Taco Shop
08.2023 - Current
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
- Maintained professional, organized, and safe environment for employees and patrons.
- Handled team member cash outs, reported discrepancies and maintained precise financial records.
- Counted, balanced and reconciled cash and credit card payments and identified gaps in proper cash-handling procedures.
Federal Work Study Student (Book Store)
Wentworth Institute of Technology
01.2025 - 04.2025
- Recovered sales floor by picking up items, shelving books, and product and straightening bookshelves and tables.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Collaborated with other staff to support smooth daily operations.
- Processed payments and returns on company POS system using proper cash-handling procedures.
Customer Service Associate
Walgreens
05.2022 - 08.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled billing and payment issues by following guidelines and resolving disputes.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
Education
Bachelor of Science - Cyber Security
Wentworth Institute of Technology
Boston, MA04-2028
Skills
- Clear communication
- Emergency response
- Time management
- Product restocking
- Returns processing
- Drawer balancing
- Interpretation support
- Spanish translation
Certification
Seal of biliteracy in Spanish
Languages
Spanish
English
Timeline
Federal Work Study Student (Book Store)
Wentworth Institute of Technology
01.2025 - 04.2025
Manager
California Taco Shop
08.2023 - Current
Customer Service Associate
Walgreens
05.2022 - 08.2023
Bachelor of Science - Cyber Security
Wentworth Institute of Technology
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