Louna Dorzier
Deerfield Beach,FL
Summary
Accomplished Supervisor with a proven track record at The Boca Raton Resort and Club, enhancing team productivity and customer satisfaction through effective staff management and multitasking abilities. Excelled in high-stress situations at Sitel, demonstrating exceptional problem-solving and employee motivation skills. Achieved consistent customer service excellence, significantly improving loyalty and business outcomes.
Overview
6
6
years of professional experience
Work History
Supervisor
The Boca Raton Resort and Club
2023.05 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Customer Service Representative
Sitel
2019.03 - 2022.08
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Teleperformance
2018.08 - 2018.12
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
Associate of Science - Criminal Justice
Palm Beach State College
Boca Raton, FL03.2025
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Multitasking Abilities
Timeline
Supervisor
The Boca Raton Resort and Club
2023.05 - Current
Customer Service Representative
Sitel
2019.03 - 2022.08
Customer Service Representative
Teleperformance
2018.08 - 2018.12
Associate of Science - Criminal Justice
Palm Beach State College
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